Susan Mott
Grand Rapids,MI
Summary
Experienced and highly motivated Nurse Care Manager achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
20
20
years of professional experience
Work History
Ambulatory Nurse Care Manager
Trinity Health
2023.03 - Current
- Educated patients on preventative measures, promoting healthier lifestyle choices and reducing hospital readmissions.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients, optimizing health outcomes.
- Managed complex caseload of 80-100 patients, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Interim Director of Professional Services
Travel Nurse - SnapNurse
2022.08 - 2023.01
- Reviewed care manager referrals for hospice appropriateness and facilitated same day hospital discharge to home or facility.
- Cultivated strong relationships with area facilities, expanding the company's network and creating new business opportunities.
- Established team priorities for 26 team members, maintained schedules and monitored performance.
Manager of Nursing, ICU and GMU
Bronson Battle Creek
2021.01 - 2022.02
- Led successful team of 70 nurses and 35 staff on 57-bed unit with compassion and positivity during COVID-19 pandemic.
- Implemented quality improvement initiatives to achieve higher standard of patient care such as decreasing incidence of patient falls, hospital acquired pneumonia, and pressure injuries.
- Established respectful treatment environment honoring patients' and families' cultural traditions and goals of care.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Director of Admissions and Community Partners
Hospice Care Of Southwest Michigan
2015.07 - 2020.08
- Nursing Administrator over 3 teams and 30 nurses. Developed admissions assessments to ensure patients received appropriate level of care.
- Created relationship-building strategies which increased daily census from 235 to 450 patients in one year. Increased referral to admissions conversion rate from 53% to 84% over two years.
- Developed quarterly and annual departmental goals and objectives consistent with mission and strategy of agency. Departments achieved national QAPI and CAHPS scores of 88%-98% in all categories.
- Increased referral sources by 50%. Represented agency with skilled public speaking, presentations, community events, and service recovery.
- Improved Information Technologies in areas of Customer Relations Management software, new Learning Management System, and Electronic Health Record compliance.
- Achieved individual leader rating of 100% on 2019 Employee Engagement Survey. Performed routine and performance evaluations. Improved staff retention through attentive coaching and mentoring.
Director of Nursing
Kalamazoo Valley Community College
2012.06 - 2016.05
- Directed activities of Associate Degree Nursing Program serving students and community in Kalamazoo Co, MI.
- Supervised staff of 35 faculty and clinical instructors.
- Met budget targets for payroll, capital requests, and lab supplies; ensuring adequate resources were available.
- 100% success rate for Annual Accreditation through preparation and submission of Annual Report to State of Michigan.
- Designed and implemented evidence-based nursing curriculum using cutting edge learning theories and technologies.
Surgical Sub-specialties Nurse
Borgess Medical Center
2004.07 - 2012.06
- Provided culturally competent care to patients receiving surgical intervention for neurological, cardio-thoracic, vascular, and orthopedic conditions. Managed daily assignment of 6 post op patients.
- Evaluated patient pain, nausea, airway management and vital signs. Monitored for complications and implemented clinical pathways for safe outcomes.
- Collaborated with Interdisciplinary Team to evaluate and develop plan of care.
Education
Master of Science - Nursing
Western Michigan University
Kalamazoo, MIDiploma Registered Nurse -
Bronson School of Nursing
Kalamazoo, MIBachelor of Arts - Social Work
College of Saint Benedict
Saint Joseph, MNSkills
- Interdisciplinary Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Care Coordination
Timeline
Ambulatory Nurse Care Manager
Trinity Health
2023.03 - Current
Interim Director of Professional Services
Travel Nurse - SnapNurse
2022.08 - 2023.01
Manager of Nursing, ICU and GMU
Bronson Battle Creek
2021.01 - 2022.02
Director of Admissions and Community Partners
Hospice Care Of Southwest Michigan
2015.07 - 2020.08
Director of Nursing
Kalamazoo Valley Community College
2012.06 - 2016.05
Surgical Sub-specialties Nurse
Borgess Medical Center
2004.07 - 2012.06
Master of Science - Nursing
Western Michigan University
Diploma Registered Nurse -
Bronson School of Nursing
Bachelor of Arts - Social Work
College of Saint Benedict
Similar Profiles
Brianna PetersonBrianna Peterson
Certified Nursing Assistant at Trinity HealthCertified Nursing Assistant at Trinity Health
David OttenDavid Otten
Registered Nurse- ER at Trinity HealthRegistered Nurse- ER at Trinity Health
Shonda ByronShonda Byron
Customer Service Representative I at Trinity HealthCustomer Service Representative I at Trinity Health