Susan Mowatt
Sarasota,FL
Summary
Dynamic Ramp Agent with extensive experience at Worldwide Flight Services, adept at optimizing aircraft servicing and enhancing safety compliance. Proven ability to reduce turnaround times through effective team collaboration and critical thinking. Skilled in ground support equipment operation and committed to maintaining high safety standards in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
Phoenix, AZ
07.2022 - 10.2025
- Operated ground support equipment to ensure timely aircraft servicing.
- Conducted thorough inspections of baggage and cargo for safety compliance.
- Coordinated loading and unloading of luggage, optimizing turnaround times.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Employed effective communication skills to relay critical information to flight crews.
- Monitored weather conditions to adjust operations as needed for safety standards.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Stocked aircraft cabins with necessary equipment and supplies.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
Server
Dennys Restaurant
Scottsdale, AZ
10.2014 - 01.2023
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed food orders using point-of-sale system.
- Assisted with training new staff on restaurant procedures and workflows.
- Maintained cleanliness and organization of dining area during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Efficiently managed multiple tables, prioritizing tasks for optimal service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Amazon Driver
No Hudl
Chandler, AZ
03.2021 - 09.2022
- Operated delivery vehicles, ensuring timely and safe transportation of goods.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Adhered to traffic laws and regulations, minimizing incidents and enhancing road safety.
- Assisted in loading and unloading cargo, optimizing space for efficient deliveries.
Ramp Agent
Fed Ex Express
Phoenix, AZ
03.2020 - 05.2022
- Assisted in training new staff on operational procedures and safety protocols.
- Implemented best practices for equipment maintenance, reducing downtime risks.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Deiced aircraft before takeoff for safety during inclement weather.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
Server
Arizona Biltmore Resort And Spa
Phoenix, AZ
12.2011 - 04.2013
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Improved dining experience by providing prompt, attentive service to guests.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Accurately took and processed food orders using point-of-sale system.
- Maintained cleanliness and organization of dining area during peak hours.
- Efficiently managed multiple tables, prioritizing tasks for optimal service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Claim Jumper Restaurant
Buena Park, CA
08.1996 - 04.2011
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with training new staff on restaurant procedures and workflows.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Improved dining experience by providing prompt, attentive service to guests.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Efficiently managed multiple tables, prioritizing tasks for optimal service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma - General Education
Westminster High
Westminster, CA06.1985
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Marshaling aircraft
- Baggage tag checks
- Vehicle operation
- Dependable and responsible
- Ground support services
- Freight handling
- Cargo handling
- Security awareness
- Aviation regulations
- Weight/balance loading
- Cargo equipment operation
- Inclement weather tolerance
- Ground support equipment operation
- Hazardous materials handling
- Live cargo handling
- Aircraft safety checks
- Adherence to policies
- Aircraft servicing
- Heavy equipment operation
- FAA compliance
- Security processes
- Ground support
- Aircraft interior cleaning
- Water service
- Security compliance
- Airport layout navigation
- Willing to learn
- Lifting and sorting
- Safety precautions
- Critical thinking
- Team collaboration
- Stacking and staging
- Materials handling safety training
Timeline
Ramp Agent
Worldwide Flight Services
07.2022 - 10.2025
Amazon Driver
No Hudl
03.2021 - 09.2022
Ramp Agent
Fed Ex Express
03.2020 - 05.2022
Server
Dennys Restaurant
10.2014 - 01.2023
Server
Arizona Biltmore Resort And Spa
12.2011 - 04.2013
Server
Claim Jumper Restaurant
08.1996 - 04.2011
High School Diploma - General Education
Westminster High