Susan Mukai
Diamond Bar,CA
Summary
Skilled Banquet Captain with solid background in overseeing banquet operations and leading service teams. Demonstrated ability to coordinate large-scale events, ensuring smooth service and high customer satisfaction. Known for strong leadership skills, problem-solving capabilities, and exceptional communication abilities. Noteworthy contributions include improving operational efficiency and enhancing team performance in previous roles.
Diligent Banquet Captain applying many years of creating quality dining and event experiences. Highly skilled in assessing client needs and utilizing resourceful attitude and strong network to surmount obstacles and create seamlessly executed events.
Meticulous Banquet Captain offering strong background in staff leadership and banquet event logistics. Focused and ambitious with years of demonstrated success.
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
15
15
years of professional experience
2025
2025
years of post-secondary education
Work History
Home Care Provider
Blanca mukai
Diamond Bar, CA
02.2022 - Current
- Provided compassionate personal care to clients in their homes.
- Assisted with daily living activities like bathing and dressing.
- Managed medication schedules and ensured timely administration.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Followed care plan and directions to administer medications.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Responded promptly to emergency situations involving clients.
Banquet Captain
Disneyland Hotel
Anaheim, California
09.2011 - 02.2022
- Led banquet staff in delivering exceptional guest experiences at high-profile events.
- Coordinated with kitchen staff to ensure timely meal service during events.
- Managed event setup, including seating arrangements and table settings for guests.
- Oversaw inventory management of banquet supplies and equipment for efficiency.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Assisted in resolving guest concerns promptly and professionally during events.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Roland Adult School
Rowland Heights, CASkills
- Event coordination
- Conflict resolution
- Training and development
- Attention to detail
- Effective communication
- Problem solving
- food safety practices
- banquet service
- staff training
- customer relationship management
- time management
- team leadership
- attention to detail
- problem solving
- effective communication
- adaptability to change
- critical thinking
- Staff training
- Guest satisfaction
- Food safety compliance
- Cash handling
- Team management
- Food safety
- Guest relations
- Venue coordination
- Food sanitation regulations
- Dietary restriction compliance
- Dietary restriction planning
- Staff supervision
- Beverage management
- Sanitation standards
- Banquet setup
- Opening and closing procedures
- Cash drawer management
Languages
Spanish
Native/ Bilingual
Asl
Elementary
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
On-SiteSalary Range
$1/yr - $105000/yrTimeline
Home Care Provider
Blanca mukai
02.2022 - Current
Banquet Captain
Disneyland Hotel
09.2011 - 02.2022
Roland Adult School