Susan Murphy
Plymouth,MI
Summary
Experienced Cosmetologist specializing in hair design, cutting, and coloring. Focused on building strong customer relationships and delivering tailored beauty services that enhance client confidence. Strengths include creativity in design, attention to detail, and effective communication. Demonstrated commitment to exceptional customer service, contributing to high satisfaction rates.
Overview
1
1
Certification
3
3
years of post-secondary education
34
34
years of professional experience
Work History
Cosmetologist
Self employed
Plymouth, MI
01.2007 - 09.2019
- Performed haircuts, coloring, highlighting and styling techniques.
- Delivered haircuts, coloring, and styling through self-employed salon services.
- Applied chemical services, including tint, highlights and glosses.
- Consulted clients to recommend cuts, treatments, and maintenance plans.
- Built personalized looks for everyday styling needs and taught clients how to obtain their desired look at home
- Recommended retail products based on hair type and styling goals.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Scheduled appointments and managed client bookings in self-employed practice.
- Managed appointments through scheduling software program.
- Maintained cleanliness of salon space to provide a safe and inviting environment for clients. of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
Cosmetologist
Visions Salon and Spa
Novi, Michigan
01.1990 - 01.1994
- Washed, colored, cut and styled hair for high volume of clients daily.
- Performed hair cutting, coloring, styling, and chemical treatment services.
- Conducted consultations with new clients to understand their hair needs and preferences. and provided successful hair consultations detailing expectations for color, style and cut.
- Recommended retail products and aftercare routines based on client service goals.
- Advised clients on how to maintain their new hairstyles at home.
- Engaged clients to create memorable experiences, fostering repeat business.
- Built a loyal client base through personalized service and attention to detail.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Cosmetologist
Salon Head West
Novi, Michigan
01.1989 - 01.1990
- Performed hair cutting, coloring, styling, and chemical treatment services.
- Designed customized hair styles reflecting client's preferences and facial features to ensure satisfaction.
- Provided consultations to clients on beauty treatments, products and services.
- Recommended retail products and aftercare routines aligned with client service goals to enhance satisfaction.
- Developed a loyal client base through excellent customer service.
- Cultivated positive client relationships to foster a welcoming atmosphere. to deliver memorable customer experiences that resulted in repeat business.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Cosmetologist
The Mane Connection
Farmington Hills, Michigan
01.1988 - 01.1989
- Executed hair cutting, coloring, styling, and chemical treatments to achieve client desired looks.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Advised clients on retail products and tailored aftercare routines to meet individual service goals.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted senior stylists with complex color formulations.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Partnered with beauty professionals to share insights and elevate service offerings. with other professionals in the beauty industry.
Personal In-Home Caregiver
05.2014 - 11.2021
Education
Associate of Applied Science - Cosmetology Salon Management
Oakland Community College
Bloomfield Hills, MI 01.1988 - 12.1988
Design Techniques Award - Design Techniques
Martin Parsons Design
Toronto , ON 12.1988 - 12.1988
Cosmetology License - Cosmetology
Sally Esser Beauty School
Northville , MI 09.1984 - 07.1986
Novi High School
Novi , MISkills
- Hair cutting and design
- Men and women haircuts
- Hair coloring
- Chemical services
- Client consultation
- Hair style recommendations
- Product recommendation
- Appointment scheduling
- Client records
- Customer service
- Client retention
- Attention to detail
- Active listening
- Clear communication
- Relationship building
- Social skills; thoughtful, compassionate and patient
Certification
- Cosmetology license
Accomplishments
- Martin Parsons -Design Techniques
Timeline
Personal In-Home Caregiver
05.2014 - 11.2021
Cosmetologist
Self employed
01.2007 - 09.2019
Cosmetologist
Visions Salon and Spa
01.1990 - 01.1994
Cosmetologist
Salon Head West
01.1989 - 01.1990
Design Techniques Award - Design Techniques
Martin Parsons Design
12.1988 - 12.1988
Cosmetologist
The Mane Connection
01.1988 - 01.1989
Associate of Applied Science - Cosmetology Salon Management
Oakland Community College
01.1988 - 12.1988
Cosmetology License - Cosmetology
Sally Esser Beauty School
09.1984 - 07.1986
Novi High School