Remote Customer Service Representative
Susan Murray
Cummins
Ladson,SC
Summary
Dedicated and adaptable professional with strong communication skills and a proactive attitude. Eager to support organizational goals in a remote customer service role, leveraging problem-solving abilities and experience in complaint resolution to enhance customer satisfaction.
Work History
Assembly Line Production Worker
2 Years 5 Months- Collaborated with team members to meet production schedules, contributing to timely product delivery.
- Communicated with upper management if problems occurred due to lack of materials or mechanical issues.
- Inspected finished products for quality assurance, ensuring compliance with company standards.
- Contributed to overall team success by meeting daily production targets consistently.
End of Line Technician
4 Years 6 Months- Attended team meetings to discuss progress towards goals and objectives set by management.
- Documented production records for quarterly updates to management.
- Maintained accurate records of production to give mid shift updates to management.
- Demonstrated adaptability by successfully transitioning between different roles within the production line as needed based on staffing or operational demands.
Customer Service Representative
4 Years 9 Months- Resolved customer issues, enhancing satisfaction through knowledgeable and friendly service.
- Addressed complaints with effective solutions, contributing to customer retention and loyalty.
- Guided customers through product selection and ordering processes, ensuring smooth transactions and support for billing, returns, exchanges, and technical inquiries.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Resolved customer inquiries with effective communication and product knowledge.
Education
Bachelor of Science - Elementary Education
Skills
Detail oriented
Multitasking and organization
Team collaboration
Customer service experience
Complaint resolution
Critical thinking
Microsoft Office skills
Quality assurance