Susan Myers
Port leyden,NY
Summary
Experienced professional in medical records and hospitality with strong skills in customer service and multitasking. Recognized for ensuring smooth operations during night shifts and maintaining accurate financial records. Skilled in Microsoft Office Suite and committed to delivering exceptional service and continuous improvement. Seeking to leverage expertise in documentation and customer engagement in a dynamic role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
United Caring Partners
Lowville, NY
03.2024 - 08.2024
- Finalized clinical documentation adhering to agency protocols.
- Reviewed shift reports and added relevant insights.
- Monitored behavior changes and physical conditions indicating the need for medical attention.
- Discussed goal achievements in client care plans during meetings.
- Collaborated with family members and external providers to address the patient's physical and emotional well-being.
- Ensured compliance with HIPAA regulations to safeguard client data.
- Utilized strong organizational abilities to handle diverse tasks effectively.
- Built strong connections with patients through attentive listening and dialogue.
- Maintained thorough documentation of client progress.
- Attended regular training programs aimed at improving professional abilities and understanding.
- Maintained flexibility and efficiently managed various tasks simultaneously.
Night Auditor
The Edge Hotel
Lyons Falls, NY
08.2010 - 05.2024
- Demonstrated strong multitasking abilities with attention to detail.
- Handled emergency calls with composure and professionalism.
- Created accurate and timely financial reports to facilitate end-of-month reviews.
- Verified operational data such as occupancy figures, income reports, and cleaning schedules for consistency.
- Ensured accuracy in maintaining financial records for guest accounts.
- Monitored nightly operations to ensure adherence to hotel procedures.
- Streamlined inventory management processes for guest-related items to ensure optimal availability.
- Adept at employing Office Suite tools such as Word, Excel, and Outlook.
- Managed customer concerns with effective troubleshooting solutions.
- Informed management of significant operational and financial irregularities.
- Reconciled variances between cash receipts and computer-generated reports.
- Coordinated tasks to ensure team members' efficient workflow.
- Expertise in utilizing multiple applications, including Microsoft Office and Adobe Creative Suite.
City Letter Carrier
United States Postal Service
Carthage, NY
04.2020 - 12.2021
- Ensured strict compliance with security protocols when managing confidential documents.
- Executed delivery of mail along assigned pathways, employing satchels, carts, cars, and small trucks.
- Safeguarded customer privacy by accurately delivering mail and packages to designated addresses.
- Enhanced route accuracy by meticulously sequencing mail for timely distribution.
- Recorded deliveries, pickups, and transactions precisely using computer software systems.
- Ensured accurate address information while efficiently distributing mail to residences and businesses.
- Executed peak season preparation activities for efficient carrier operations.
- Attended regular training sessions to improve skill set and understanding.
- Dedicated to acquiring new skills and keeping up with industry trends.
Education
High School Diploma -
South Lewis Central School
Turin, NY06.1992
Skills
- Medical Records Management
- Hospitality service expertiseocumentation Management Skills
- Oral and written communications
- Customer Engagement
- Effective Multitasking
- Administrative Support
- ChatGPT-4
- AI training
- Microsoft Office Suite
Affiliations
- I enjoy the dedication to photography and photo editing.
Certification
- As someone who loves to learn and continue my education I have taken courses on AI training, ChatGPT, social media marketing and continue to do so.
Timeline
Personal Care Assistant
United Caring Partners
03.2024 - 08.2024
City Letter Carrier
United States Postal Service
04.2020 - 12.2021
Night Auditor
The Edge Hotel
08.2010 - 05.2024
High School Diploma -
South Lewis Central School
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