Susan Nava
Tustin
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
9
9
years of professional experience
Work History
Front of House Employee
Cream Pan Bakery
Tustin, CA
10.2024 - Current
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Managed front counter operations, efficiently processing orders and handling cash transactions.
- Trained new staff on bakery procedures and customer interaction protocols to maintain service quality.
- Implemented inventory tracking systems to optimize stock levels and reduce waste.
- Oversaw daily cleanliness and organization of the front-of-house area to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
Sales Associate
Sephora/Givenchy
Huntington Beach, CA
02.2025 - 01.2026
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Executed visual merchandising strategies to optimize product presentation and appeal.
- Developed in-depth knowledge of skincare and cosmetics to provide tailored recommendations.
- Analyzed customer feedback to identify trends and improve store offerings and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Receptionist
Spigen
Irvine, CA
10.2023 - 08.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow.
- Maintained office supplies inventory, streamlining ordering processes to reduce delays.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Dental Assistant
Zareh & Zareh Dental Inc Negar Zareh Dds
Tustin, CA
08.2022 - 09.2023
- Prepared examination rooms and sterilized instruments to ensure a safe environment for patient care.
- Assisted dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained accurate patient records, ensuring all information was up-to-date and confidential.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Waitress
Avila's El Ranchito
Lake Forest, CA
06.2017 - 08.2022
- Provided excellent customer service in high-volume dining environment.
- Assisted in maintaining cleanliness and organization of dining area.
- Learned menu items and daily specials to offer informed recommendations.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
No Degree - Dental Hygiene
Cypress College
Cypress, CAHigh School Diploma -
Foothill Highschool
Santa Ana, CA06-2020
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Cash handling proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Sephora/Givenchy
02.2025 - 01.2026
Front of House Employee
Cream Pan Bakery
10.2024 - Current
Receptionist
Spigen
10.2023 - 08.2024
Dental Assistant
Zareh & Zareh Dental Inc Negar Zareh Dds
08.2022 - 09.2023
Waitress
Avila's El Ranchito
06.2017 - 08.2022
No Degree - Dental Hygiene
Cypress College
High School Diploma -
Foothill Highschool