Susan Odonnell
Willoughby,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Trainer/Auditor
Progressive Insurance
05.2005 - 12.2021
- Followed established auditing processes to meet internal and regulatory requirements.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Developed audit policies, guiding administrative and technical functions.
- Prepared working papers, reports and supporting documentation for audit findings.
CAIP Quality Assurance Trainer
AIPSO
01.2022 - Current
- Provide coaching and mentoring to existing Underwriting Assistants as they transitioned to processing on Galaxy.
- Trained and mentored new Underwriting Assistants in understanding various state plans, processing on Galaxy and manually rating all risks.
- Establishing quality control standards for the training department.
- Creating training content on Lessonly to help make future training more efficient.
- Provide continued mentoring as needed to help ensure the Underwriting Assistants are successful in processing and rating.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
Education
High School Diploma -
Madison High School
Madison, OH06.1991
Skills
Great communication and organizational skills
Able to adapt and switch workloads as needed
Timeline
CAIP Quality Assurance Trainer
AIPSO
01.2022 - Current
Trainer/Auditor
Progressive Insurance
05.2005 - 12.2021
High School Diploma -
Madison High School
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