Summary
Overview
Work History
Education
Timeline
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Susan Oliver

Chicago,IL

Summary

Skillful, energetic, people focused manager, passionate about individual training and development while creating culture driven environments. Balances multiple global responsibilities while providing an exceptional employee and customer experience. Inspired by learning and teaching new concepts with expertise in goal setting, learning strategy and instructional design.

Overview

12
12
years of professional experience

Work History

Manager: People/Training/Development

Revolution Cannabis
Mount Prospect, Illinois
06.2022 - Current
  • Coordinated with store managers to identify skill or knowledge gaps and implement training needs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Mentored team members to succeed and advance within department and company.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Collaborated with internal teams to produce and maintain knowledge base content.
  • Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
  • Analyzed training needs to develop new programs or modify and improve existing.

Store Brand Leader

Anthropologie
Chicago, IL
09.2021 - 05.2022
  • Responsible for all operational, visual, and styling tasks and initiatives within store environment.
  • Actively trains and develops managers within high volume stores to build district bench strength.
  • Successfully built and retained a full management staff while balancing a +33% traffic comp for FY22.
  • Initiated the development of and maintenance of an inclusive work culture.
  • Directed training and customer focused culture to maintain and grow customer relationships, KPI's, leading the region with largest net profit for FY22.

Service and Selling Manager

Anthropologie
Chicago, IL
09.2021 - 10.2021
  • Managed, trained and developed associates on selling, styling, product knowledge and the use of online tools.
  • Developed client relationships through initiating and training stylist in clienteling app, resulting in increased sales and customer awareness.
  • Developed and implemented sales strategies to increase customer base and maximize profits.
  • Drove sales by applying proactive nature, knowledge of customer preferences and active listening skills.

Omni Services Manager

Anthropologie
Chicago, IL
02.2019 - 09.2021
  • Oversaw all tech driven initiatives to provide seamless interactions between stores, direct selling and the customer.
  • Trained managers and staff on the use of Mac and Android selling tools as well as company specific clienteling apps, resulting in increased sales and brand awareness.
  • Partnered with Home Offices to creatively problem solve tech based opportunities.

General Manager

West Elm
Oakbrook, IL
05.2018 - 03.2019
  • Managed teams of assistant mangers, sales associates, Home Stylist and stock associates to deliver an excellent level of customer service to our clients and guests.
  • Partnered with both the client and stylist to ensure an impeccable customer experience, improved upon existing KPI's and improved upon the yearly net profit.
  • Oversaw daily operations such as scheduling, payroll, HR issues, audits and hiring.
  • Partnered with the District Visual Manager to develop and execute visual updates.
  • Worked with the Home Office team to develop and execute in store workshops and events.

Training Store Manager

Urban Outfitters
Chicago, Il
03.2016 - 05.2018
  • Partnered closely with the District Manager to assist in the managing of the Midwest district.
  • Responsible for the training of Store Brand Leaders on new company initiatives.
  • Worked with other TSM's on to spearhead new points of action for the company.
  • Partnered directly with URBN Home Office to test and provide feedback on training materials and initiatives.
  • Mentor new Store Brand Leaders through weekly touch bases and store visits while providing coaching and counsel to all Store Brand Leaders.

Store Brand Leader

Urban Outfitters
Chicago, Il
05.2012 - 05.2018
  • Developed business growth within the store. Led the district in volume and growth.
  • Oversaw the operations and visuals in a high volume setting. Focused on providing and training to an excellent customer service standard. Maintained a strong standard of loss prevention.
  • Actively developed mangers and bench strength district wide.
  • Partnered with visual management to analyze and drive store business
  • Participated in the Target Shrink Program 3 times in 2 stores, successfully lowering shrink each time.
  • Trained and developed six department managers to Store Leadership roles.
  • Actively partners with the District Manager and Home Office to ensure appropriate allocation of product, proper handling of facility needs and provides feedback on enhancing the customer experience.

Education

Bachelor of Arts - undefined

Loyola University Chicago

Master of Science - Organizational Leadership

Colorado State University Global
01.2022

Timeline

Manager: People/Training/Development

Revolution Cannabis
06.2022 - Current

Store Brand Leader

Anthropologie
09.2021 - 05.2022

Service and Selling Manager

Anthropologie
09.2021 - 10.2021

Omni Services Manager

Anthropologie
02.2019 - 09.2021

General Manager

West Elm
05.2018 - 03.2019

Training Store Manager

Urban Outfitters
03.2016 - 05.2018

Store Brand Leader

Urban Outfitters
05.2012 - 05.2018

Bachelor of Arts - undefined

Loyola University Chicago

Master of Science - Organizational Leadership

Colorado State University Global

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Susan Oliver