Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Osborn

RN
Horseheads,NY

Summary

Patient-oriented Nurse with 27 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.

Overview

27
27
years of professional experience

Work History

Hospice On-call Registered Nurse

CareFirstNY
05.2022 - 02.2024
  • Improved patient care by providing comprehensive assessments and developing individualized nursing plans.
  • Enhanced patient satisfaction with timely and effective communication between healthcare team members.
  • Ensured accurate documentation of patients'' medical histories, medications, and vital signs for proper treatment.
  • Collaborated with interdisciplinary teams to develop and implement appropriate care plans for diverse patient populations.
  • Provided compassionate end-of-life care for terminally ill patients while offering emotional support to their loved ones during challenging times.
  • Demonstrated flexibility in adapting to fluctuating staffing needs as an on-call nurse while maintaining high-quality standards of care provision.
  • Facilitated seamless transitions between shifts by ensuring thorough hand-off reports were given and received, contributing to continuity of care.

Evening Nursing Supervisor

Elcor Health And Rehabilitation Center
02.2020 - 03.2022
  • Improved patient satisfaction by providing high-quality nursing care and effective communication with patients and their families.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Delegated tasks effectively among nursing staff, ensuring timely completion of duties while maintaining high standards of care.
  • Managed staffing schedules to ensure adequate coverage during evening shifts, leading to optimal patient care and reduced overtime costs.
  • Served as a resource for staff regarding clinical issues, policy interpretation, and conflict resolution, fostering a positive work environment.

Evening Medication Nurse

Cayuga Addiction Recovery Services
07.2018 - 12.2019
  • Improved patient medication adherence by providing clear instructions and addressing concerns.
  • Reduced medication errors through meticulous attention to detail in the administration process.
  • Enhanced patient satisfaction with compassionate care and effective communication during medication rounds.
  • Collaborated with healthcare team members to optimize treatment plans for individual patients.
  • Contributed to a safe nursing environment by adhering to infection control protocols during medication administration.
  • Increased efficiency in medication distribution by maintaining an organized and up-to-date medication cart.

Psychiatric Registered Nurse

Arnot Behavioral Science Unit
03.2017 - 01.2018
  • Improved patient outcomes by developing and implementing tailored nursing care plans for individuals with psychiatric disorders.
  • Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
  • Reduced hospital readmission rates through thorough discharge planning and patient education on medication management and self-care strategies.
  • Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
  • Increased patient satisfaction scores by actively listening to concerns, addressing needs, and providing empathetic support during crisis situations.

Correctional Nurse

Industry Juvenile Correctional Facility
10.2011 - 06.2012
  • Enhanced patient care by administering medications and treatments to inmates as prescribed.
  • Improved medical record accuracy through diligent documentation of inmate health assessments, interventions, and outcomes.
  • Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
  • Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.

OB/GYN Registered Nurse

Rochester General Hospital
07.2001 - 01.2011
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Rehabilitation Nurse

Norris Addiction Treatment Center
01.2000 - 07.2001
  • Improved patient outcomes by developing and implementing personalized rehabilitation care plans.
  • Enhanced the quality of patient care through effective communication with interdisciplinary team members.
  • Promoted patient independence by teaching self-care techniques and providing adaptive equipment recommendations.
  • Increased patient satisfaction by establishing trusting relationships and addressing individual concerns promptly.

Psychiatric Registered Nurse

Rochester Psychiatric Center
01.1997 - 01.2000
  • Improved patient outcomes by developing and implementing tailored nursing care plans for individuals with psychiatric disorders.
  • Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
  • Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
  • Increased patient satisfaction scores by actively listening to concerns, addressing needs, and providing empathetic support during crisis situations.
  • Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.

Education

Bachelor of Science - Nursing

Elmira College
Elmira, NY
05.1995

Skills

  • Compassionate Care
  • Vital signs monitoring
  • Documentation
  • Clinical judgment
  • Home care
  • Healthcare Personnel Supervision

Timeline

Hospice On-call Registered Nurse

CareFirstNY
05.2022 - 02.2024

Evening Nursing Supervisor

Elcor Health And Rehabilitation Center
02.2020 - 03.2022

Evening Medication Nurse

Cayuga Addiction Recovery Services
07.2018 - 12.2019

Psychiatric Registered Nurse

Arnot Behavioral Science Unit
03.2017 - 01.2018

Correctional Nurse

Industry Juvenile Correctional Facility
10.2011 - 06.2012

OB/GYN Registered Nurse

Rochester General Hospital
07.2001 - 01.2011

Rehabilitation Nurse

Norris Addiction Treatment Center
01.2000 - 07.2001

Psychiatric Registered Nurse

Rochester Psychiatric Center
01.1997 - 01.2000

Bachelor of Science - Nursing

Elmira College

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