Susan Overcash
Harrisburg,NC
Summary
Motivated leader with two years in the restaurant industry, adept in team leadership, guest service, and employee development. Expertise in daily operations, maintaining high service standards, and supporting sales goals. Committed to training and coaching team members, managing shifts effectively, and resolving concerns to enhance the guest experience and foster a positive work environment.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Management
Applebees Grill & Bar
Charlotte, NC
10.2024 - Current
- Managed daily operations to ensure smooth restaurant functionality.
- Trained and supervised staff to maintain high service standards.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Implemented customer service initiatives to enhance guest experiences.
- Oversaw staff scheduling to align with peak business hours and needs.
- Maintained compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly to foster positive dining experiences.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance reviews for team members.
Salon Owner/Operator
Lux Hair Studio
Matthews, North Carolina
03.2018 - Current
- Managed daily operations of a bustling hair salon environment.
- Developed marketing strategies to promote salon services and attract clients.
- Trained and mentored junior stylists on techniques and customer service.
- Scheduled appointments and coordinated staff availability efficiently.
- Resolved customer complaints with effective communication and problem-solving skills.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Oversaw inventory management for salon products and supplies.
- Maintained cleanliness and organization of the salon space consistently.
Education
Associate Degree Cosmetology -
Stanley Community College
Albemarle, NC 08.1997 - 10.1999
Skills
- Staff training
- Customer service
- Inventory management
- Scheduling
- Performance evaluation
- Customer complaint resolution
- Team building
- Problem solving
- Effective communication
- Time management
- Staff management
- Food safety compliance
- Attention to detail
Timeline
Management
Applebees Grill & Bar
10.2024 - Current
Salon Owner/Operator
Lux Hair Studio
03.2018 - Current
Associate Degree Cosmetology -
Stanley Community College
08.1997 - 10.1999