Susan Parker
Registered Nurse
North Sandwich,NH
Summary
Seasoned and adaptable RN with over 35 years of experience working in acute care, post acute care, and community health in a wide variety of settings and roles, from director of a small home care agency to ICU staff nurse at a large metropolitan hospital. Most recently worked as an RN in the Emergency Department at Speare Memorial Hospital. Prior to that was member of a Post Acute Care Transitions team of highly qualified RN's and pharmacists providing discharge follow up consultations, followed by an RN Case Management position requiring expertise in Utilization Review and Discharge Planning.
Overview
38
38
years of professional experience
Work History
Emergency Room Registered Nurse
Speare Memorial Hospital
10.2022 - 10.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
RN Case Manager
Beth Israel Lahey Medical Center
10.2017 - 06.2022
- Provided utilization review for insurance purposes, care coordination and discharge planning for adults on different specialty units including Oncology, Surgical, and Emergency department.
- Conducted concurrent daily chart review, investigating patient history, symptoms, clinical status, and treatment utilizing ISD criteria to determine patient severity of illness and intensity of service.
- Worked with multidisciplinary team to develop treatment plans, including contingency plans.
- Lead daily case management rounds on assigned unit. Participated in house staff rounds.
- Provided necessary information to appropriate organization to obtain continued stay certification; assesses payers' and referring physicians' needs in regard to content and frequency of communications.
- Facilitated early referrals to social work, rehab services, patient advocacy, and quality management as needed.
- Referred cases as appropriate to Utilization Review Physician for level of care needs per Medicare guidelines.
- Identified clinical issues and lapses in standards of care and notifies appropriate parties.
Care Transitions Specialist
Beth Israel Deaconess Medical Center
10.2012 - 10.2017
- Participated on innovative team of 8 nurses and 4 pharmacists with the goal of reducing hospital readmissions using telephonic follow up interviews.
- Performed care coordination and transition planning for patients with a wide variety of diagnoses and psychosocial needs.
- Assessed, planned and implemented services to provide safe transition from acute care to home.
- Integrated evidence-based clinical guidelines, preventive guidelines and protocols to promote quality post-acute care.
Registered Nurse, Critical Care Unit
Beth Israel Deaconess Medical Center
10.2004 - 09.2012
- Provided direct care to critically ill patients with a variety of acute and chronic diseases on 12 bed ICU serving med-surg, Oncology/BMT, and OB patients.
- Became proficient at caring for patients on ventilators, titrating multiple IV drip medications for hemodynamic instability, and CRRT dialysis in patients with renal failure.
- Collaborated with ICU team and other disciplines and specialists to assist families and patients with creating individualized plans of care and in making end of life decisions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
RN Staff Nurse - Telemetry, Med-surg Floor
Beth Israel Deaconess Medical Center
06.2001 - 09.2004
- Provided direct care, and designed and implemented individualized care plans for a variety of patients on a 30 bed med-surg floor with a concentration in the care of the vulnerable elderly.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
Nurse Director for Community Home Health Agency
Tamworth Community Nurse Association
04.1995 - 05.2001
- Directed and coordinated all services for a small home health agency which provided support and home visits for all residents with medical needs, regardless of insurance status, in Tamworth, NH
- Averaged 100 home visits per month in addition to administrative responsibilities including reviewing and updating policies and procedures, hiring and training staff, and reporting to the Board of Directors monthly.
Visiting Registered Nurse
Heritage Home Health And Hospice
09.1994 - 05.1995
- Assessed home situations of patients to recommend parameters to best meet identified needs.
- Provided assessments, education, and skilled nursing care to adult and pediatric patients in their homes.
Nurse Coordinator/Supervisor and Med-Surg Staff RN
Memorial Hospital Of North Conway
05.1989 - 06.1994
- RN staff nurse on 20 bed adult med-surg/telemetry unit for 4 years.
- Nurse coordinator/supervisor for 1 year - managed resources, secured equipment and supplies for units as needed, and coordinated activities of nursing staff by providing assistance in all departments including med-surg, critical care, obstetrics, newborn nursery, and emergency department.
Med-Surg and ICU Staff RN
South County Hospital
04.1987 - 04.1989
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Assessed patient care needs and implemented nursing interventions for med-surg and critical care patients.
Med-Surg/Telemetry Unit Staff Nurse
Rhode Island Hospital
09.1985 - 04.1987
- Cared for patients in 40-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Managed patients with various medical diagnoses as well as those recovering from surgical procedures.
Substitute School Nurse, Camp Nurse, Private Duty
IL School District, Camp Waukela, Interim HC
- Substitute nurse at Camp Waukela for girls in Eaton, NH summer of 1990.
- Substitute School Nurse at Interlakes High School in 1995.
- Various private duty assignments for adults and pediatric patients over the years doing private duty home care and hospice care with staffing agency (Interim Healthcare).
Education
Graduate Certificate - Health Care Management
Northeastern University
Boston, MA07.2012
Bachelor of Science - Nursing
University of Rhode Island
Kingston, RI05.1985
Skills
- Case Management Expertise
- Patient Data Management & EMR Systems
- Complex Problem-Solving
- Care Coordination
- Community Program Referrals
- Infection Control Procedures
- Immunization Administration
- Emergency Response
- CPR Certified
- First aid knowledge
- Emergency care proficiency
Accomplishments
Excellent feedback from my colleagues and managers over the years, with a focus on my good communication skills and ability to remain calm and diplomatic in difficult and stressful situations.
Co-writer of an article published in professional journal "Advance for Nurses" explaining the BIDMC post-acute care transitions program, Dec 9, 2016.
nursingadvanceweb.com/features/Articles/Post-Acute-Care-Plan.aspx
Featured on WBUR-NPR show Here & Now for the story "Top Boston Hospital Begins to Tackle Readmissions Problem". April 3, 2014.
https://khn.org/new/top-boston-hospital-tackles-readmissions
Timeline
Emergency Room Registered Nurse
Speare Memorial Hospital
10.2022 - 10.2023
RN Case Manager
Beth Israel Lahey Medical Center
10.2017 - 06.2022
Care Transitions Specialist
Beth Israel Deaconess Medical Center
10.2012 - 10.2017
Registered Nurse, Critical Care Unit
Beth Israel Deaconess Medical Center
10.2004 - 09.2012
RN Staff Nurse - Telemetry, Med-surg Floor
Beth Israel Deaconess Medical Center
06.2001 - 09.2004
Nurse Director for Community Home Health Agency
Tamworth Community Nurse Association
04.1995 - 05.2001
Visiting Registered Nurse
Heritage Home Health And Hospice
09.1994 - 05.1995
Nurse Coordinator/Supervisor and Med-Surg Staff RN
Memorial Hospital Of North Conway
05.1989 - 06.1994
Med-Surg and ICU Staff RN
South County Hospital
04.1987 - 04.1989
Med-Surg/Telemetry Unit Staff Nurse
Rhode Island Hospital
09.1985 - 04.1987
Substitute School Nurse, Camp Nurse, Private Duty
IL School District, Camp Waukela, Interim HC
Graduate Certificate - Health Care Management
Northeastern University
Bachelor of Science - Nursing
University of Rhode Island
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