Susan Parsons
Reno,NV
Summary
People focused professional with 10 years of social work experience seeking to transition into a Team Leader/Recruitment role. Extensive experience interviewing and assessing individuals, building trusted relationships, coordinating services, maintaining confidential records, managing crisis situations, and communicating with diverse populations. Skilled at identifying individual strengths and needs, evaluating qualifications, conducting outreach, resolving concerns, and coordinating multiple priorities. Brings strong interpersonal, organizational, and relationship-management skills that translates directly to recruiting and candidate engagement.
Overview
23
23
years of professional experience
Work History
Assessment
Washoe County Human Services Agency
Reno, NV
07.2015 - 09.2025
- Conducted assessments to identify client needs, resulting in tailored intervention plans that improved service delivery.
- Assessed safety risks for children living at home or in foster care settings.
- Interviewed clients individually and in family groups to determine appropriate services, ensuring alignment with specific needs.
- Developed targeted solutions for recurring issues, enhancing the well-being of individuals and families.
- Collaborated with multidisciplinary teams to effectively resolve complex client cases.
- Provided crisis intervention services for clients experiencing acute distress.
- Trained new staff on best practices in social work and client management.
- Maintained comprehensive case history records and authored detailed reports.
bartender
The Grill at Quail Corners
Reno, NV
01.2007 - 01.2009
- Trained new bartenders on recipes, tools, and bar procedures.
- Provided exceptional customer service, resulting in enhanced dining experiences.
- Accurately processed cash transactions and payments at the bar.
- Addressed customer complaints professionally to ensure ongoing satisfaction.
- Managed multiple tasks effectively during busy service hours. in a fast-paced environment.
- Built strong working relationships with colleagues through effective communication.
Assistant Marketing Director
Meridian Land Development
Waynesville, NC
02.2005 - 01.2007
- Developed and implemented marketing plans, increasing brand visibility and engagement.
- Designed promotional materials including brochures, flyers, posters, and newsletters.
- Maintained relationships with key partners and clients, enhancing overall satisfaction.
- Identified and proposed improvements within existing processes to streamline operations.
Leasing Agent
The Legends at Champions Gate
Orlando, FL
01.2005 - 01.2006
- Processed tenant applications and lease agreements to streamline leasing operations.
- Conducted property tours and addressed leasing inquiries to enhance tenant interest.
- Built strong relationships with residents to promote community engagement and satisfaction.
- Ensured compliance with all applicable laws and local housing regulations.
General Manager
Stingers Bar and Grill
Reno, NV
01.2003 - 12.2005
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, and sales.
- Monitored financial performance, identifying opportunities for cost savings and revenue improvements.
- Maximized employee productivity by integrating data, payroll, and accounting into centralized systems.
- Trained employees on duties, policies, and procedures, improving operational efficiency.
- Coordinated marketing initiatives that increased community engagement and strengthened customer loyalty.
- Maintained optimal inventory levels and ordered supplies to align with restaurant demands.
- Created staff schedules and monitored payroll expenses to adhere to budget constraints.
- Established effective communication channels among staff to support smooth operations.
Education
Bachelor of Social Work - Social Work
University of Nevada Reno
Reno06-2015
Skills
- Crisis intervention
- Emergency intervention and crisis assessment
- Behavioral assessment skills
- Client advocacy and referrals
- Motivational interviewing techniques
- Multidisciplinary collaboration
- Conflict resolution strategies
- Cultural competence in practice
- Active listening skills
- Court preparation
Timeline
Assessment
Washoe County Human Services Agency
07.2015 - 09.2025
bartender
The Grill at Quail Corners
01.2007 - 01.2009
Assistant Marketing Director
Meridian Land Development
02.2005 - 01.2007
Leasing Agent
The Legends at Champions Gate
01.2005 - 01.2006
General Manager
Stingers Bar and Grill
01.2003 - 12.2005
Bachelor of Social Work - Social Work
University of Nevada Reno