Susan Peppers
Evans ,GA
Summary
Results-driven Supervising Agent and educator with a strong focus on conflict resolution and adaptability. Skilled in implementing special education practices and social-emotional learning, fostering collaboration among staff and parents to enhance student success.
Overview
8
8
years of professional experience
Work History
Supervising Agent
Liberty National
Jacksonville , FL
08.2024 - 03.2026
- Conducted interviews, hired, and led a team of agents to achieve departmental goals.
- Supervised daily operations and ensured compliance with company standards.
- Coordinated training sessions for new agents and staff to enhance onboarding experience.
- Managed client communications and addressed inquiries effectively.
- Assisted in performance evaluations and provided constructive feedback to improve agent development.
- Provided support and guidance to team members on daily tasks and procedures.
- Maintained accurate records of client interactions and transactions.
Teacher
Nassau County Schools
Yulee, Fl
07.2023 - 07.2024
- Implemented classroom management techniques to foster a positive learning environment.
- Maintained a safe and orderly learning environment for all students.
- Developed lesson plans aligned with curriculum standards for diverse student needs.
- Collaborated with colleagues to enhance instructional strategies and share resources.
- Communicated effectively with parents regarding student performance and behavior issues.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Teacher
Duval County Schools
Jacksonville , FL
07.2021 - 07.2023
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Engaged students through interactive lectures and discussions, fostering an inclusive learning environment that encouraged participation.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Planned and coordinated field trips, enhancing students' educational experiences beyond traditional classroom settings.
- Scheduled and conducted parent-teacher conferences, facilitating communication on children's academic progress and fostering parent involvement.
Teacher
Hawaii Department of Education Oahu
Oahu, HI
10.2017 - 07.2021
- Provided specialized instruction in core subjects for students with disabilities.
- Developed individualized education plans for diverse student needs.
- Implemented behavioral interventions to promote positive classroom environments.
- Conducted assessments to evaluate student progress and learning outcomes.
- Maintained accurate records of student progress towards IEP goals.
- Collaborated with parents and staff to enhance student support.
- Collaborated with other educators and professionals to design instructional plans.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Incarnate Word
San Antonio, TX12-2016
Skills
- Specialized instruction
- Classroom management
- Student-centered learning
- Social-emotional learning
- Effective communication
- Conflict resolution
- Adaptability to change
Timeline
Supervising Agent
Liberty National
08.2024 - 03.2026
Teacher
Nassau County Schools
07.2023 - 07.2024
Teacher
Duval County Schools
07.2021 - 07.2023
Teacher
Hawaii Department of Education Oahu
10.2017 - 07.2021
Bachelor of Arts - Interdisciplinary Studies
University of Incarnate Word