Susan Perez
El Paso,TX
Summary
Highly skilled Licensed Vocational nurse Established practice in clinical settings with patient support including assessment, counseling, education regarding medications and treatment, lab work, assistance with care plan for diagnosis, and administration of treatment procedures. Computer skilled and able to perform patient referrals. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality. Experience in claims with ICD9/10 codes, payroll, and correct documentation for reimbursement. Assisted in Nursing Home care, Medical-Surgical floors at various hospitals and Personal Home Health Agencies Proficient in Allergy Treatment/ENT Proficient in immunizations and balance test
Overview
25
25
years of professional experience
Work History
Service Coordinator
Optum-El Paso Health
El Paso, TX
04.2025 - Current
- Help members navigate the healthcare system, ensuring they get appointments with the right doctors and specialists, including those specializing in behavioral health.
- Coordinated referrals for medical, behavioral, and social services, ensuring seamless access to necessary resources.
- Engaged with relevant professionals and primary care providers to formulate and implement customized service plans for members.
- Guided members through healthcare system to secure appointments with appropriate doctors and specialists
- Ensured necessary services were provided by monitoring member progress.
Administrator
Angeles De El Paso Home Health Inc
El Paso, TX
01.2013 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Collected, arranged, and input information into database system.
- Managed claim processing with correct documentation including ICD 9/10 codes for reimbursements.
Medical Nurse
El Paso Ear Nose And Throat
El Paso, USA
05.2008 - 11.2013
- Assess patients before allergy testing, perform allergy testing and treatment
- Educate patient on allergies and their treatment
- Prepare patient vials and accuracy on mixing vials
- Maintain testing and treatment vials up to date
- Give IM injections as needed
- Attend yearly seminars for American Academy of Otolaryngology Allergy
- Answer Phones and schedule patients
- Call in medications per Dr.'s orders
- Verify insurance benefits, verify ICD-9 codes
- Document progress on patient or any concerns patient has
- Verify lab work is within normal limits before surgeries
- Quality assurance on charts before patient goes to surgery
- Perform VNG testing for audiologist
- Assist supervisor in paperwork with deadlines to be met, including FMLA forms and in charge of OSHA requirements and trainings
Clerk
El Paso City-County Health Department
El Paso, USA
02.2005 - 06.2008
- Assisting the community with various services, transcribing immunization records from US/Mexico
- Assisting trainings to increase quality assurance, knowledge in immunizations required for the state of Texas
- Filing immunization records in alphabetical order
- Making appointments, preparing reports in a timely manner
- Preparing physical assessment packets
- Assisted nurses with vision and hearing tests
Receptionist/Clerk
Care Personal Assistance Services
El Paso, USA
05.2000 - 02.2005
- Answering phones, assist in filling out employment applications
- Filing paperwork in proper files
- Assisting supervisors to fill out required forms from state of Texas
- Assure paperwork from physician's office is received in a timely manner
- Run errands for administrator
- Assist in payroll when needed
- Keep up with dates for supervisory visits to be performed to the patient
Education
Vocational Nurse Program - Vocational Nursing License
Anamarc Educational Institute
El Paso, Tx05.2008
Skills
- Vital signs monitoring
- Compassionate Care
- Healthcare ethics
- Patient Care
- Compassion and Empathy
- Direct Patient Care
- Patient and family advocacy
- Relationship Building
- Team Coordination
- Patient education and counseling
- Medication Administration
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- MS office
- Documentation and reporting
- Decision-making
- Office management
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Work Planning and Prioritization
- Scheduling
- Time management
- Deadline adherence
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Coordinator
Optum-El Paso Health
04.2025 - Current
Administrator
Angeles De El Paso Home Health Inc
01.2013 - Current
Medical Nurse
El Paso Ear Nose And Throat
05.2008 - 11.2013
Clerk
El Paso City-County Health Department
02.2005 - 06.2008
Receptionist/Clerk
Care Personal Assistance Services
05.2000 - 02.2005
Vocational Nurse Program - Vocational Nursing License
Anamarc Educational Institute