Susan Perez

• Assisted orthodontists in patient care procedures and treatment planning.
• Managed patient records and appointment scheduling using dental software systems.
• Trained new staff on office procedures, patient interaction, and equipment usage.
• Facilitated smooth transitions between appointments by preparing necessary instruments, materials, or appliances ahead of time.
• Managed detailed patient records, ensuring accurate documentation for insurance purposes and treatment followup.
• Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.

Insurance Verification and billing

Presented Treatment plans and financing options

Social Media Marketer

Assisted in extensions for clients

Managed inbound web and phone leads with exceptional customer Care

• Monitored feedback from patients to identify areas for service enhancement and quality assurance.
• Led initiatives to improve response times for patient queries, increasing overall satisfaction rates.

• Assisted in patient preparation and management for dental procedures, ensuring comfort and safety.
• Educated patients on oral hygiene practices and post-treatment care instructions.
• Collaborated with dentists to develop treatment plans, enhancing overall patient outcomes.
• Operated dental equipment and maintained sterilization protocols to ensure compliance with safety standards.