Susan Pershing
Knoxville,TN
Summary
Dedicated professional with 14 years of experience in banking, culminating in an AVP position. Proven expertise in financial services, consistently achieving high levels of client satisfaction. Strong adaptability in challenging environments, complemented by organizational and efficiency skills. Committed to leveraging extensive experience to enhance customer satisfaction in future roles.
Overview
28
28
years of professional experience
Work History
Teacher Assistant
MCS SHE
04.2022 - 04.2025
- Supported six teachers in managing classroom activities during afternoon sessions. Assisted with lesson planning and execution to enhance student engagement. Facilitated small group instruction to reinforce learning objectives. Monitored student progress and provided feedback to teachers.
Legal Clerical Assistant
Peterson Stinson and White
09.2013 - 06.2015
- Managed workers' compensation claims by dispatching attorney letters to adjusters, opposing counsel, and clients
Asst. Vice President
CBBC
09.1997 - 10.2010
- Managed three Knoxville locations: Farragut, West Knoxville, and South Knoxville. Oversaw a loan portfolio of $55 million to $60 million, driving significant growth. Led a team of 15 to 17 employees across three branches, ensuring quality control. Delivered comprehensive training programs to enhance team performance.
CSR - Customer Service Representative
NBC BANK
04.1997 - 08.1997
- Full-time customer service representative prior to employment at CBBC
Education
Business - Knoxville
Northeastern University and Pellissippi
Blountville, TN And Knoxville TNHigh School Diploma -
MHS
Maryville, TN05.1994
Skills
- Microsoft Office proficiency
- Event planning and coordination
- Client account management
- Administrative support
- Cash handling
- Data entry accuracy
- Typing skills
- Business growth strategies
- Business development management
- Adaptability to change
- Professional demeanor
- Leadership skills
- Commitment to values
Timeline
Teacher Assistant
MCS SHE
04.2022 - 04.2025
Legal Clerical Assistant
Peterson Stinson and White
09.2013 - 06.2015
Asst. Vice President
CBBC
09.1997 - 10.2010
CSR - Customer Service Representative
NBC BANK
04.1997 - 08.1997
Business - Knoxville
Northeastern University and Pellissippi
High School Diploma -
MHS
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