Susan Peters
Winthrop ,MA
Summary
Thorough Quality Assurance Specialist with 23-year background in transportation industry . Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Overview
23
23
years of professional experience
Work History
Senior Service Agent
Fedex
South Boston, MA
12.1999 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Reported problems and concerns to management.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed invoices to vendors.
- Assisted employees with daily issues and corrections to timecards and delivery courier reconciliation reports.
Education
Bachelor of Arts - Communications
University of Massachusetts Amherst
Amherst, MA02.1986
Skills
- Upbeat and Positive Personality
- Attentive and Observant
- Adaptability and Flexibility
- Quality Control Data Compilation
- Analytical Methodology Validation
- Proficient in Excel
Timeline
Senior Service Agent
Fedex
12.1999 - Current
Bachelor of Arts - Communications
University of Massachusetts Amherst
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