Susan Pidcock
Summary
Dynamic professional with a proven track record at Gymboree, excelling in customer satisfaction and team leadership. Skilled in conflict resolution and time management, I implemented effective merchandising strategies that boosted sales and fostered a culture of continuous improvement. Committed to maintaining a safe and engaging environment for all.
Food service professional prepared for delivering nutritious meals and maintaining sanitary kitchen conditions. Recognized for effective team collaboration and consistent results in fast-paced settings. Reliable and flexible, with skills in food preparation and kitchen management.
EDP program at Elementary school helping students to continue to adapt to, learn with helping of homework . Getting along during the time I have them and being patient and caring while in my care .
Overview
15
15
years of professional experience
Work History
EDP Worker at Oakview Elementary
Oakview Elementary School
Simpsonville, SC
08.2025 - Current
- Supported classroom activities by preparing materials and assisting teachers with lesson implementation.
- Maintained cleanliness and organization of school facilities to promote a safe learning environment.
- Collaborated with EDP staff and Elementary staff to help make this a successful program for the students .
- Developed strong bonds with each child and used positive reinforcement to help develop good behaviors.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
Child Caregiver
First Baptist Simpsonville Upstate Church
Simpsonville, SC
08.2025 - Current
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Helped with age-appropriate educational programs to enhance cognitive and social skills.
- Coordinated bi-weekly schedules for children, balancing playtime and learning effectively.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Mentored junior caregivers, fostering professional growth and adherence to best practices.
Lunch Lady
Kings Local School District
Kings Mills, OH
08.2019 - 12.2023
- Assisted in Making and cooking meals for students
- Continually updated knowledge of relevant health codes and regulations, maintaining strict compliance at all times.
- Maintained a clean and sanitary kitchen environment for safe food preparation.
- Implemented efficient food prep methods, reducing wait times during the lunch rush.
- Improved meal quality by preparing fresh, nutritious lunches daily.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Provided exemplary service to students, staff, and visitors.
Child Care Helper
Montgomery Community Church
Cincinnati, OH
02.2019 - 12.2019
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept children between ages of birth and 10 years old safe and secure with vigilant oversight.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Retail Store Sales Manager
Gymboree
Noblesville, IN
08.2011 - 10.2019
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Reduced employee turnover rates with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Bachelor of Science - Fashion Merchandising And Home Economics
Ball State University
Muncie, IN08.1988
Skills
- Supervisory skills
- Portion control
- Allergy sensitivities
- Teamwork
- Multitasking
- Cleaning
- Time management
- Critical thinking
- Maintaining safe environment
- Dependability
- Conflict resolution
- Patience and empathy
- Multitasking and organization
Timeline
EDP Worker at Oakview Elementary
Oakview Elementary School
08.2025 - Current
Child Caregiver
First Baptist Simpsonville Upstate Church
08.2025 - Current
Lunch Lady
Kings Local School District
08.2019 - 12.2023
Child Care Helper
Montgomery Community Church
02.2019 - 12.2019
Retail Store Sales Manager
Gymboree
08.2011 - 10.2019
Bachelor of Science - Fashion Merchandising And Home Economics
Ball State University