Susan Pitcher
Toms River,NJ
Summary
Adept at fostering client relationships and enhancing customer satisfaction, demonstrated during my tenure at Innovate Salon Academy. Skilled in team collaboration and verbal communication, I consistently ensure customer safety and satisfaction. My quick learning ability and dedication have resulted in a significant increase in client retention and loyalty, showcasing my commitment to excellence in both educational and service-oriented roles. Ambitious Hairstylist/Barber offering 35 years of experience delivering modern and classic hair designs and techniques for men, women and children. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service.
Overview
34
34
years of professional experience
Work History
Cosmetology and Barber Educator
Innovate Salon Academy
03.2023 - Current
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned and implemented integrated lessons to meet national standards.
Bartender
Gilford Park Yacht Club
08.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Bayville Elks Lodge
03.2016 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Receptionist
Endoscopy Center Of Toms River
04.2020 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Hairstylist
Maureen's Salon
10.2016 - 03.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hair Salon Owner
Susan Pitcher
04.2012 - 11.2014
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
Downtown Hair Salon
Pamala Fulton
09.1996 - 10.2011
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Educator
Capri Institute
09.2006 - 05.2009
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Susan's Styling & Barber Shop
Susan Pitcher
04.1990 - 06.1996
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Teaching -
Capri Institute of Hair Design
Brick, NJ03.1989
Cosmetologist -
Wilfred Academy
Philadelphia, PA03.1986
High School Diploma -
Archbishop Ryan High School For Girls
Philadelphia, PA06.1985
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Client consultation
- Strong leader
- Business Management
- Appointment Scheduling
- Clipper Techniques
- Precision haircutting
Timeline
Cosmetology and Barber Educator
Innovate Salon Academy
03.2023 - Current
Bartender
Gilford Park Yacht Club
08.2021 - 08.2023
Receptionist
Endoscopy Center Of Toms River
04.2020 - 06.2022
Hairstylist
Maureen's Salon
10.2016 - 03.2018
Bartender
Bayville Elks Lodge
03.2016 - 10.2022
Hair Salon Owner
Susan Pitcher
04.2012 - 11.2014
Educator
Capri Institute
09.2006 - 05.2009
Downtown Hair Salon
Pamala Fulton
09.1996 - 10.2011
Susan's Styling & Barber Shop
Susan Pitcher
04.1990 - 06.1996
Teaching -
Capri Institute of Hair Design
Cosmetologist -
Wilfred Academy
High School Diploma -
Archbishop Ryan High School For Girls
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