Susan Polanco
Staten Island,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Assistant
Donkin Donuts
Staten Island, NY
10.2023 - Current
- Greeted customers in a friendly manner and assisted with their inquiries.
Customer Service Associate
The Office of Kamlesh Tewary, P.C.
Edison, NJ
05.2014 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
Education
Medical Assistant - Phlebotomy, EKG Technician And Coding
Chubb Institute
Jersey City, NJ03.2006
Skills
- Refund Processing
- Account Management
- Payment Processing
- Complaint Resolution
- Customer Consultation
Timeline
Customer Service Assistant
Donkin Donuts
10.2023 - Current
Customer Service Associate
The Office of Kamlesh Tewary, P.C.
05.2014 - Current
Medical Assistant - Phlebotomy, EKG Technician And Coding
Chubb Institute
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