Susan Poulin
Amsterdam
Summary
Results-oriented leader with extensive experience in health information management. Recognized for strong policy development and auditing skills, with a focus on enhancing performance metrics and ensuring compliance. Prepared to leverage expertise to drive impactful improvements. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
46
46
years of professional experience
3
3
Certifications
Work History
Director of Health Information Management
St. Mary's Healthcare, Amsterdam
Amsterdam
01.2022 - 05.2025
- Led departmental strategy development aligned with organizational goals.
- Facilitated staff training to ensure compliance with healthcare regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Identified opportunities for improvement in operational performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Coding Supervisor
St.Mary's Healthcare
Amsterdam
01.1993 - 12.2022
- Supervised coding staff to ensure adherence to accurate medical coding practices.
- Implemented quality assurance processes to improve coding accuracy.
- Collaborated with clinical teams to clarify and document coding requirements.
- Developed educational materials to support ongoing coder training and development.
- Provided technical guidance on EHR system functionalities related to coding operations.
- Reviewed medical records, assigning appropriate codes using ICD-10 CM, PCS, and CPT-4 systems.
- Participated in meetings with external auditors regarding coding audit findings.
- Maintained up-to-date knowledge of CPT and ICD-10 coding principles and regulations. Worked closely with the ancillary departments, Registration, and Financial Services to ensure accurate patient status for billing and compliance. Focus on correct registration, patient status, medical necessity, and correct code assignment based on insurance.
Medical Record Clerk
St.Mary's Healthcare
Amsterdam
06.1982 - 12.1992
- Organized patient records and maintained confidentiality in compliance with regulations.
- Ensured timely filing of medical documents to support clinic operations.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Purged outdated files.
- Supported administration staff with records requests to support patient care.
Dietary Associate
St. Mary's Healthcare, Amsterdam
Amsterdam
02.1979 - 05.1982
- Set up trays and food service carts to deliver food to residents.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Engaged with residents to provide positive and enriching experiences.
- Stocked food and other supplies for main kitchen and units.
Education
Associate of Applied Science - Paralegal Studies
Schenectady County Community College
Schenectady, NY06-1983
Skills
- Health information management
- Compliance auditing
- Policy development
- EHR system functionality
- Staff training
- Vendor negotiation
Certification
CCS
Timeline
Director of Health Information Management
St. Mary's Healthcare, Amsterdam
01.2022 - 05.2025
Coding Supervisor
St.Mary's Healthcare
01.1993 - 12.2022
Medical Record Clerk
St.Mary's Healthcare
06.1982 - 12.1992
Dietary Associate
St. Mary's Healthcare, Amsterdam
02.1979 - 05.1982
Associate of Applied Science - Paralegal Studies
Schenectady County Community College