Susan Price
Ozone,AR
Summary
At Jericho Service Company, I spearheaded customer service improvements, enhancing team collaboration and morale, which significantly boosted customer retention. Expert in problem-solving and active listening, I developed strategies that resolved recurring issues, demonstrating a strong ability to lead and innovate in challenging environments.
Overview
36
36
years of professional experience
Work History
Customer Service Supervisor
Jericho Service Company
01.1985 - 12.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Created customer support strategies to increase customer retention.
Education
Accounting And Finance
Skills
- Problem-Solviing
- Active Listening
- Conflict Resolution
- Complaint Handling
- Payment Processing
Timeline
Customer Service Supervisor - Jericho Service Company
01.1985 - 12.2020
Oklahoma City Community College - , Accounting And Finance
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