Susan Pritchett
Union Springs,AL
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. I am also professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused and experienced at phone communication and delivers consistent and professional work for every assignment.
Overview
13
13
years of professional experience
Work History
Cubicle Operator
Allied Universal Security Services, Systems and Solutions
Union Springs, AL
05.2024 - Current
- Monitored security systems to ensure compliance with safety protocols.
- Conducted regular patrols and inspections to identify potential security risks.
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
- Collaborated with law enforcement to provide detailed incident reports and evidence collection.
Collector
Career Personnel
Montgomery, AL
01.2020 - 03.2023
- Resolved client billing problems by collecting direct payments and setting up payment plans.
- Brought resolutions to unpaid accounts by proactively communicating with consumers via telephone and email.
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
Customer Service Representative
Career Personnel
Montgomery, AL
07.2018 - 12.2019
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Packout Leader
Wayne Farms
Union Springs, AL
01.2013 - 04.2018
- Managed safety by enforcing rules and regulations of recreational facilities.
- Demonstrated material and equipment use to recreational users.
- Achieved service targets by evaluating levels and adjusting strategies.
Education
No Degree - Social Work
Fortis College
Montgomery, ALBullock County High School
Union Springs, AL05.2010
Skills
- Billing problem resolution
- Outbound calling
- Account management
- Hospitality and accommodation
- Payment plan development
- Records management
- Filing systems
- Office administration
- Efficient multitasking
Timeline
Cubicle Operator
Allied Universal Security Services, Systems and Solutions
05.2024 - Current
Collector
Career Personnel
01.2020 - 03.2023
Customer Service Representative
Career Personnel
07.2018 - 12.2019
Packout Leader
Wayne Farms
01.2013 - 04.2018
No Degree - Social Work
Fortis College
Bullock County High School