Susan Purcell
Mattapan,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Sterile Processing Technician
VA Hospital
03.2011 - Current
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Ordered and restocked supplies for decontamination and surgical areas.
- Recorded biologicals and test results.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Business Center Representative
Seaport World Trade Boston
09.1999 - 05.2009
- Used knowledge and suggestive selling techniques to build department.
- Answered phone calls to handle customer concerns and complaints.
- Researched discrepancies to assist with customer inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Arts - Human Services
Bunker Hill Community College
Charlestown, MABachelor of Arts - Patient Safety
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Hyde Park High
Hyde Park, MA06.1991
Skills
- Supply Management
- Supply Replenishment
- Infection Control
- Instrument Storage
- Inventory Rotation
- Organize Supplies
- Employee Training
- Effective Communication
- Critical Thinking
- Attention to Detail
- Timecard Management
- New Hire Training
- Lesson Planning
- Lesson Plan Development
- Employee Interviewing
Timeline
Sterile Processing Technician
VA Hospital
03.2011 - Current
Business Center Representative
Seaport World Trade Boston
09.1999 - 05.2009
Associate of Arts - Human Services
Bunker Hill Community College
Bachelor of Arts - Patient Safety
Southern New Hampshire University
High School Diploma -
Hyde Park High
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