Susan Quassani
Medway,MA
Summary
Energetic Sales Representative with solid record and significant background in sales. Successful at working sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers. Dependable with superior work ethic and dedication to quality.
Overview
19
19
years of professional experience
Work History
General Agent, Insurance Producer
American Income Life Insurance Company
Boston, MA
10.2022 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Created reports on sales activities, customer feedback, and other relevant data.
- Evaluated current financial situation of clients before recommending any policy changes.
- Participated in team meetings to discuss strategies for increasing sales performance.
Nevada Timeshare Sales Agent
Diamond Resorts International
Las Vegas, NV
10.2015 - 04.2022
- Responsible for providing customer services and acquiring timeshare sales in accordance with the Nevada Real Estate Division Laws and Regulations
- Prepared complete and necessary information to clientele, legal documentation and contractual information while abiding by the Real Estate laws
- Planned trainings, and material to new-hires
- Actively played a role in management duties, while handling interdepartmental communications.
Waitress/Customer Service
McCormick & Schmick’s
San Diego, CA
10.2013 - 10.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Law Clerk/Legal Assistant
Law Offices of Kerry L. Armstrong, LLC
San Diego, CA
01.2013 - 03.2015
- Manage front office duties, i.e., scheduling, phone messages, processing payments
- Legal research and preparation of memoranda and court orders
- Client interviews and preparing transcripts
- Attend court hearings and trials
- Prepare trial material.
Certified Legal Intern
Alt. Public Defender’s, Cty. of San Diego
San Diego, CA
08.2013 - 12.2013
- Attend court hearings, sentencings and plea deals on behalf of clients
- Prepare court documents to present to judge
- Plea drug misdemeanor cases
- Prepare and attend felony trials
- Communicate with witnesses and district attorney’s office.
ABA Judicial Intern
U.S. District Court, District of Texas
Laredo, TX
05.2013 - 08.2013
- Legal research and preparation of memoranda and court orders
- Attended Court hearings and presentations with different federal agencies
- Read court transcripts, trial documents, and attorney/client filings
- Discussed matters with the Honorable Judge George P
- Kazen
- Selected as a member in the 2013 ABA Judicial Intern Opportunity Program.
Waitress/Designated Trainer
The Cheesecake Factory
San Diego, CA
04.2011 - 05.2013
- Provide excellent customer service by ensuring passionate delivery and the utmost quality of food and drinks
- Described, based on prior knowledge, menu items, assisted guests in making food and beverage selections, and ensured accuracy of order processing
- Processed payments and assisted fellow team members to ensure overall guest satisfaction
- Provided trainings to new servers on the steps of service as a Designated Trainer.
Legal Extern
California Innocence Project
San Diego, CA
01.2011 - 05.2011
- Opened and read mail from inmates
- Determined whether clients met the intake criteria
- Sent questionnaires and appellate opening brief requests
- Legal research for habeas corpus petitions and prepare pre-screen memoranda.
Office Coordinator
St. Mary Medical Center
Long Beach, CA
12.2008 - 12.2010
- Transcribed pathology, cytology, and autopsy reports
- Distributed reports, maintained interdepartmental files and departmental cross-references of reports
- Oversaw transition of CoPath Live Application System to MediTech
- Converted written tumor registry and records into an electronic database.
Legal Assistant
Law Offices of Paul E. Wommer
Las Vegas, NV
09.2006 - 08.2008
- Criminal Defense/Civil Litigation
- Transcribed Federal and State Pleadings, legal documents and correspondence
- Performed legal research on current state and federal laws in the area of criminal law
- Ensured compliance with filing procedures for Federal court cases, from paper filings to electronic filings.
Volunteer
Shade Tree Shelter for Abused Women & Children
Las Vegas, NV
12.2006 - 05.2008
- Provided advocacy and legal services to homeless and abused women and children
- Connected and provided resources to individuals with items needed
- Promoted safety and alternative methods of health and protection, as well as life skills, to clients as they transitioned from living on the streets into a safe environment.
Senior Teller
Bank of America
Las Vegas, NV
09.2005 - 12.2006
- Conducted each client transaction efficiently, accurately, and effectively
- Helped clients access their safe deposit boxes, cash boxes, and items in the bank vault as necessary
- Complied with federal banking regulations and laws
- Ordered and issued traveler’s checks, cashier’s checks, money orders, and other financial options
- Assisted client relationship manager’s at bank branch with customer account research and maintenance.
Education
TEFL Certification - Teaching English As A Second Language
ViaLingua International
Istanbul, Turkey08.2022
J.D. -
Thomas Jefferson School of Law
San Diego, California12.2013
Masters Degree - Public Administration
University of Southern California
Los Angeles, CA12.2009
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV12.2007
Skills
- COMPUTER SKILLS
- Basic Computer Skills: Typing, Word Processing, Spreadsheet, Cloud, Presentation Tools, Web Browsers, Communication Tools, Scheduling Tools
- Web Tool Skills: Blogging, Web Builder, Social Media, ie, variety of platforms
- Software Skills: Design & Creativity, Data & Science, Business Management, Web Development & Programming
- Hardware Skills: Operating System Maintenance, Internet Connection
- Timeshare Real Estate Sales Knowledge
- Product Management and Pricing
- Post-Sales Support
- Product and Service Knowledge
- Sales Closing
- Organizational Skills
- Team Management
- Microsoft Office
- Team Building
- Good Work Ethic
- Training & Development
- Conflict Resolution
- Friendly, Positive Attitude
Accomplishments
- 2012 ABA 9th Circuit Governor Candidate
- Legal Teach Assistant, Property Law I, Spring 2012
Additional Information
- LICENSES , Nevada Timeshare Agent Real Estate License (Active)
- LICENSES, Life and Health Producer License (Active in 19 States)
Languages
English
Native/ Bilingual
Persian
Professional
Turkish
Limited
Timeline
General Agent, Insurance Producer
American Income Life Insurance Company
10.2022 - Current
Nevada Timeshare Sales Agent
Diamond Resorts International
10.2015 - 04.2022
Waitress/Customer Service
McCormick & Schmick’s
10.2013 - 10.2015
Certified Legal Intern
Alt. Public Defender’s, Cty. of San Diego
08.2013 - 12.2013
ABA Judicial Intern
U.S. District Court, District of Texas
05.2013 - 08.2013
Law Clerk/Legal Assistant
Law Offices of Kerry L. Armstrong, LLC
01.2013 - 03.2015
Waitress/Designated Trainer
The Cheesecake Factory
04.2011 - 05.2013
Legal Extern
California Innocence Project
01.2011 - 05.2011
Office Coordinator
St. Mary Medical Center
12.2008 - 12.2010
Volunteer
Shade Tree Shelter for Abused Women & Children
12.2006 - 05.2008
Legal Assistant
Law Offices of Paul E. Wommer
09.2006 - 08.2008
Senior Teller
Bank of America
09.2005 - 12.2006
TEFL Certification - Teaching English As A Second Language
ViaLingua International
J.D. -
Thomas Jefferson School of Law
Masters Degree - Public Administration
University of Southern California
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
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