Susan Reader
Phoenix,AZ
Summary
Accomplished Senior Business Analyst with a proven track record at UnitedHealthcare, adept in Agile project management and stakeholder engagement. Excelled in enhancing business processes, leading to significant operational efficiencies. Expert in data analysis and user acceptance testing, consistently delivering projects that meet rigorous standards and deadlines.
Overview
39
39
years of professional experience
Work History
Senior Business Analyst
UnitedHealthcare Community and State
Phoenix - Remote, AZ
01.2018 - Current
- Collaborated with IT teams on the development of reports and processes based on business requirements.
- Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- I used Agile to manage our workload, and I lead multiple sprint planning meetings every other week.
Senior Business Analyst
UnitedHealthcare Military and Veterans
Phoenix, AZ
09.2012 - 01.2018
- Worked supporting the TRICARE Health Insurance Claims System, Call Center, and the Appeals and Grievance Department used by the United States to administer policies for active, retired, and disabled military members.
- Facilitated design sessions with the implementation team to define the solution.
- Collaborated with instructional designers to create training material for the call center, provider groups, the Appeals and Grievance Department, and the UnitedHealthcare TRICARE website.
- Participated in User Acceptance Testing (UAT) for the claim mainframe system and the UnitedHealthcare TRICARE website.
Senior Business Analyst
Wisconsin Physicians Service Insurance
Monona, WI
06.2006 - 09.2012
- Worked supporting the TRICARE Health Insurance Claims System used by the United States to administer policies used by active, retired and disabled military members.
- Collaborated with IT teams on the development of applications based on business requirements.
- Used CMMI and other methodologies to design, develop, test, implement, and support business processes within IT guidelines and architectures.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Lead Programmer Analyst
Scottsdale Insurance Company
Scottsdale, AZ
05.1999 - 06.2006
- Led a team of programmers to design, develop and implement solutions for client projects.
- Oversaw each project's technical requirements and completed every milestone on time.
- Helped coordinate the conversion of the accounting system to the PeopleSoft product, working with the accounting department, programming staff, and other personnel overseeing successful project completion.
- Wrote programs using COBOL to optimize performance for computer applications and software.
Senior Staff Analyst
Technology Consulting Corporation (TCC)
Milwaukee, WI
07.1993 - 05.1999
- I worked for TCC as a consultant assigned to Milwaukee Insurance.
- Provided technical support for software applications and hardware systems.
- Generated standard or custom reports summarizing business, financial or economic data.
Systems Analyst
Strategic Data Systems (SDS)
Sheboygan, WI
08.1986 - 07.1993
- I worked on customizing and installing a software package for insurance companies.
- While at SDS, I did extensive travel installing software and training clients in its use.
- Provided training sessions for end users on how best utilize the company's systems.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
Education
BBA - Management Information Systems
University of Wisconsin, Madison
Madison, WI05-1985
Skills
- Business process improvement
- Data analysis
- Agile project management
- User acceptance testing
- Stakeholder engagement
- Requirements gathering
Timeline
Senior Business Analyst
UnitedHealthcare Community and State
01.2018 - Current
Senior Business Analyst
UnitedHealthcare Military and Veterans
09.2012 - 01.2018
Senior Business Analyst
Wisconsin Physicians Service Insurance
06.2006 - 09.2012
Lead Programmer Analyst
Scottsdale Insurance Company
05.1999 - 06.2006
Senior Staff Analyst
Technology Consulting Corporation (TCC)
07.1993 - 05.1999
Systems Analyst
Strategic Data Systems (SDS)
08.1986 - 07.1993
BBA - Management Information Systems
University of Wisconsin, Madison
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