Susan Rebholz
Canonsburg,PA
Summary
Experienced operations leader with a strong record in team leadership, budget management, inventory control, and customer service. Skilled in training staff, resolving issues, and keeping daily operations efficient and compliant.
Overview
31
31
years of professional experience
Work History
Server and Cash Office Clerk
Market District Giant Eagle
McMurray, PA
04.2024 - Current
- Provided exceptional customer service, enhancing customer satisfaction and loyalty
- Achieved RAMP certification, ensuring responsible alcohol sales and compliance with regulations
- Managed cash drawers, ensuring accurate transactions and balanced daily financial reports
Operations Manager
3 Phase Elevator
Pittsburgh, Pennsylvania
12.2021 - 11.2023
- Oversaw scheduling, training, and inventory control to ensure operational efficiency.
- Directed daily elevator service schedules for 3 Phase Elevator field crews.
- Scheduled technicians and balanced workloads across service territories.
- Coordinated maintenance work orders and facilitated dispatch communication with customers to enhance service responsiveness.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Trained staff on service standards, documentation, and equipment handling.
- Reviewed inspection reports and tracked corrective actions for code compliance.
- Managed parts inventory and ordered materials for repair jobs.
- Directed recruitment, selection, and onboarding processes to fulfill staffing needs and support team development.
President of Operations
Headrick Elevator Company
Pittsburgh, Pennsylvania
07.1995 - 11.2021
- Directed Headrick Elevator Company operations for installation, service, and modernization teams.
- Monitored compliance with elevator codes and safety procedures across operations.
- Reviewed project bids, contracts, and operating budgets in collaboration with leadership.
- Managed relationships with vendors to ensure timely delivery of materials., parts orders, and equipment procurement for service crews.
- Led hiring, training, and coaching for operations personnel.
- Monitored maintenance programs, inspection readiness, and service dispatch processes.
- Supervised daily operations of multi-million dollar divisional operations.
Education
Some College (No Degree) - Accounting And Finance
CCAC
Allegheny County, PASkills
- Customer service
- Cash management
- Upselling techniques
- Operational efficiency
- Attention to detail
- Microsoft office expertise
- Technology
- Vendor coordination
- Safety compliance
- Employee onboarding
- Team leadership
- Team coaching
- Conflict resolution
- Problem solving
- Stock control
- Stock control
Timeline
Server and Cash Office Clerk
Market District Giant Eagle
04.2024 - Current
Operations Manager
3 Phase Elevator
12.2021 - 11.2023
President of Operations
Headrick Elevator Company
07.1995 - 11.2021
Some College (No Degree) - Accounting And Finance
CCAC