Susan Reeder
Ogden,UT
Summary
Dynamic Employee Engagement Project Manager at the IRS, adept at project management and team collaboration. Successfully led cross-functional initiatives, enhancing stakeholder relationships and achieving project goals. Recognized for implementing risk management strategies that reduced potential threats, while fostering a culture of continuous improvement and mentoring junior staff to elevate performance.
Overview
15
15
years of professional experience
Work History
Employee Engagement Project Manager
Internal Revenue Service, IRS
01.2023 - 05.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated with senior management to integrate project objectives into strategic company goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Mentored junior team members in project
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Analyst & Program Manager
Internal Revenue Service, IRS
12.2018 - 12.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed comprehensive training materials for new analysts, improving onboarding
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Risk Analyst
Internal Revenue Service, IRS
06.2016 - 12.2018
- Developed short-term goals and long-term strategic plans to improve risk control and
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control knowledge loss.
- Led training sessions on risk analysis techniques, elevating team's overall skill set and analytical capabilities.
- Facilitated cross-functional team collaborations to identify and mitigate risks, fostering proactive risk management culture.
Team Leader and Mentor
Internal Revenue Service, IRS
01.2014 - 12.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Developed and executed training programs that significantly improved team skills and morale.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Educated staff on organizational mission and goals to help employees achieve success.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Organized networking events, connecting mentees with potential employers and expanding their professional network.
- Spearheaded mentorship program evaluation initiative, gathering insights to enhance future program iterations.
- Promoted culture of continuous learning and development, leading to higher retention rates among mentees.
- Championed diversity and inclusion within mentorship program, fostering welcoming environment for all participants.
Training Course Developer
Internal Revenue Service, IRS
06.2010 - 05.2014
- Streamlined communication between course developers, instructors, administrators, resulting in a more efficient development process.
- Maintained up-to-date knowledge of instructional design principles, integrating innovative techniques into course development projects as appropriate.
- Enhanced course content by incorporating multimedia elements and interactive activities.
- Managed multiple course development projects simultaneously while adhering to strict deadlines and quality standards.
- Collaborated with fellow course developers to create cohesive curriculums and streamline educational materials.
- Consistently met project milestones through effective time management skills and prioritization of tasks.
- Created visually appealing presentations and handouts to supplement lecture material, enhancing students'' understanding of complex topics.
- Reviewed existing courses regularly for accuracy and relevance, updating content as needed based on current trends or changes within the field.
- Designed course materials and supported
- Developed workforce training programs to improve organizational efficiency.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Delivered top-quality training documentation, manuals, and tools addressing needs of specific specialist groups.
Skills
- Project planning and development
- Team collaboration
- Work flow planning
- Risk management
- Coaching and mentoring
- Conflict management
- Presentations
- Influencing skills
- Progress reporting
- Subject matter research
- Diversity training
- Employee engagement
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Excellent communication
- Active
- Performance appraisals
- Exit interviews and processes
- Leadership development
- Employee engagement strategies
Accomplishments
In 2024, I managed, developed and presented in 17 Employee Engagement and Retention Summits across the nation, reaching 1,800 leaders. The two day curriculum focused on leadership support resources/tools and soft skills such as emotional intelligence, unconscious bias, time management, and leading through diversity and change. The summits were widely successful and supported by Executive Leaders.
Timeline
Employee Engagement Project Manager
Internal Revenue Service, IRS
01.2023 - 05.2025
Analyst & Program Manager
Internal Revenue Service, IRS
12.2018 - 12.2022
Risk Analyst
Internal Revenue Service, IRS
06.2016 - 12.2018
Team Leader and Mentor
Internal Revenue Service, IRS
01.2014 - 12.2018
Training Course Developer
Internal Revenue Service, IRS
06.2010 - 05.2014