Susan Reeves
Davidson,NC
Summary
Results-driven, teammate and patient focused, strategic and forward-thinking Administrative Director with extensive expertise in rehabilitation services across the care continuum. Twenty year history monitoring operations and costs and driving change to promote continuous operational improvement and exceed financial and performance goals. Polished in implementing best practices, providing day-to-day leadership and spearheading growth strategies and practices. Positive relationship builder and strategic problem solver skilled in facilitating compromise while aligning goals with quantitative results. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Director of Rehab Services
Atrium Health Wake Forest Baptist
03.2022 - Current
- Provides proactive administrative, financial, and operational leadership for Rehabilitation Services across three campuses, 270 teammates.
- Guides, leads, and empowers local leaders in service delivery, clinical excellence, and the execution of Atrium Health's Culture Commitments.
- Researches underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Implements best practices to strengthen internal systems and spearhead proactive change.
- Complete monthly operational scorecard reports and prepares annual budget.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Develops strategies ongoing to streamline and strengthen operations, driving substantial improvement to KPIs.
- Collaborate with Service Line across the Southeast Region to optimize integration strategies.
- Cultivates and maintained positive working relationships with teammates, executives and other stakeholders.
- Develops and implement new processes to ensure that clinical and operational goals are aligned with overall organizational objectives.
- Serve as the rehab subject matter expert for the compliance officer for acute hospital and outpatient rehabilitation therapies.
- Utilizes reporting mechanisms for data analysis to develop process improvement methodologies.
- Yearly budget development
- Ensure medicare/medicaid compliance with related legal, regulatory, accreditation and reimbursement guidelines and standards.
Clinical Director Rehabilitation Therapy
Atrium Health Wake Forest Baptist
10.2006 - 03.2022
- Led clinical and operational performance improvement initiatives across acute hospital, inpatient rehabilitation, outpatient therapy and community programs.
- Proactively led team of 245 teammates, empowering local leaders, to ensure the delivery of high quality rehabilitation care, promoting the investigation and application of new knowledge.
- Facilitated cooperative working relationships across all hospital departments and service lines.
- Led the expansion of Atrium Health Wake Forest Baptist Outpatient Rehabilitation Therapy from one hospital based clinical site in Winston-Salem, to 22 hospital and professional billing clinics across six counties.
- Facilitated the development and integration of Rehabilitation Services across 4 network hospitals.
Pediatric Orthopedic Rehabilitation Coordinator
North Carolina Baptist Hospital
07.2002 - 07.2010
- Facilitated and coordinated Pediatric Rehabilitation Services across the NCBH continuum and with local, regional therapy providers.
- Led data collection and implementation of best practices for Pediatric Therapy and spasticity management services.
- Served as research therapist, evaluating and treating physical therapist in Multidisciplinary Spasticity, Cerebral Palsy, and Myelodysplasia Clinics.
Acute Care Physical/Occupational Therapy Supervisor
North Carolina Baptist Hospital
07.2004 - 08.2006
- Led team of 50 therapists in level 1 trauma center, academic medical center
Acute Care and IPR Physical Therapist
North Carolina Baptist Hospital
08.1997 - 07.2004
- Neuro/Neurosurgery Team Lead
- Pediatric Therapist
- Certified Neurologic Clinical Specialist
Education
Bachelor of Arts - French, Biology
University of North Carolina
Chapel HillMasters of Physical Therapy - Physical Therapy
University of North Carolina
Chapel HillDoctorate of Physical Therapy - Physical Therapy
University of North Carolina
Chapel Hill08.2012
Skills
- Staff Engagement and Professional Development
- Operational Excellence
- Process Optimization/Improvements
- Performance monitoring and evaluation
- Program Development
- Project Management
- Learning and Development Collaboration
- Regulatory Compliance
- Training and mentoring
- Strategic Planning
Accomplishments
Wake Forest Baptist Health: Leader of the Month 2014
Atrium Health Pinnacle Award Finalist: 2021
Phi Beta Kappa, University of North Carolina Chapel Hill
American Physical Therapy Association
Member of the Joint Commission on Healthcare, Center for Transforming Healthcare Falls Collaborative
Wake Forest Center for Healthcare Innovation, member
Certification
Ipsen Pharmaceutical, Trainer in Outcomes Assessments
Medtronic Neurological Speakers Bureau
USWorldMeds, Trainer in Functional Outcome Assessments
Supernus Biopharmaceuticals Consultant
University of North Carolina Chapel Hill, Adjunct Faculty
Winston-Salem State University, Adjunct Faculty
Timeline
Administrative Director of Rehab Services
Atrium Health Wake Forest Baptist
03.2022 - Current
Clinical Director Rehabilitation Therapy
Atrium Health Wake Forest Baptist
10.2006 - 03.2022
Acute Care Physical/Occupational Therapy Supervisor
North Carolina Baptist Hospital
07.2004 - 08.2006
Pediatric Orthopedic Rehabilitation Coordinator
North Carolina Baptist Hospital
07.2002 - 07.2010
Acute Care and IPR Physical Therapist
North Carolina Baptist Hospital
08.1997 - 07.2004
Bachelor of Arts - French, Biology
University of North Carolina
Masters of Physical Therapy - Physical Therapy
University of North Carolina
Doctorate of Physical Therapy - Physical Therapy
University of North Carolina
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