Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver

Susan Rice

Port Clinton,OH

Summary

Proven track record in enhancing warehouse efficiency and customer satisfaction at Amazon, leveraging skills in equipment operation and problem-solving. Expertise in streamlining inventory and order fulfillment processes, achieving a significant reduction in shipment errors. Demonstrates strong teamwork and forklift proficiency, ensuring optimal stock levels and safe, efficient material movement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Shipping Associate

Amazon
05.2020 - 05.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Outbound Warehouse Associate

Amazon Robotics
09.2016 - 05.2020
  • Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.

Inbound Warehouse Associate

Avon Warehouse
07.2010 - 09.2016
  • Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
  • Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.

Education

Diploma - General

Lordstown High School
Warren, OH
05.1977

Skills

Equipment operator

Forklift- torrent driver

Silk screen

Tranship

Certification

Equipment certified

Supply chain

Timeline

Warehouse Shipping Associate

Amazon
05.2020 - 05.2022

Outbound Warehouse Associate

Amazon Robotics
09.2016 - 05.2020

Inbound Warehouse Associate

Avon Warehouse
07.2010 - 09.2016

Diploma - General

Lordstown High School

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Susan Rice