JESSICA AVILES
Riverside,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse
settings. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams.
Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Seeking entry-level
opportunities to enhance abilities while contributing to company growth
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Aldi Distribution Center
Moreno Valley, USA
12.2023 - Current
- Operated forklifts to transport pallets and materials efficiently, ensuring smooth warehouse operations.
- Maintained inventory accuracy using handheld scanners and warehouse management systems.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Maintained organization of shelves, workstations, and pallet areas to support a safe and efficient work environment.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Assisted in loading finished goods onto delivery vehicles, facilitating timely deliveries.
- Operated large vehicles to transport materials across the warehouse., forklifts and pallet jacks to transport multiple freight loads.
- Operated picking equipment to gather products efficiently for shipment.
Bakery Associate
85 Bakery
Jurupa Valley, USA
10.2024 - 11.2025
- Assisted customers with product selection and provided excellent service.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Operated POS system to process bakery sales transactions.
- Implemented proper food safety practices during food handling and storage.
- Prepared a variety of coffee beverages using espresso machines and grinders.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled busy morning customer influx of customers daily with efficient, levelheaded customer service.
Team Member
Chick-fil-A
Ontario, USA
05.2023 - 12.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas daily.
- Operated cash register and handled transactions accurately and efficiently.
- Ensured compliance with food safety standards and hygiene practices consistently.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Monitored expiration dates on food items for freshness assurance.
Fulfillment Lead
Lowe's Home Improvement
Upland, USA
06.2021 - 05.2023
- Supervised team members, providing training and guidance in best practices.
- Maintained records of inventory levels, stock movements, and customer orders.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
- Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
- Implemented software tools that automate manual tasks related to order fulfillment activities.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
Order Fulfillment Associate
Home Depot
Rancho Cucamonga, USA
06.2019 - 06.2022
- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders in a timely manner according to company standards.
- Verified order accuracy prior to shipment.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Tracked shipments and updated customers on delivery progress.
- Operated forklift, pallet jack, or other equipment as needed.
- Resolved customer inquiries regarding order status and delivery.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Coordinator Associate
Marshalls
Ontario, USA
09.2015 - 06.2019
- Greeted customers upon entering the store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of the sales floor.
- Operated a cash register to process customer purchases accurately and efficiently.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Maintained thorough knowledge of store products to provide accurate information to customers.
- Attended monthly meetings and prepare schedules for associates and monthly merchandise sales
- Managed communication between departments to ensure smooth operations and consistency.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Associate of Arts - Science Education
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Ontario High School
Ontario, CASkills
- Communication Skills
- Customer Service
- Cash Handling
- Inventory counting
- Complex Problem-solving
- Microsoft Outlook
- Google Workspaces
- Dropbox
- Data Entry
- Invoicing
- Scheduling
- Order fulfillment
- Material handling
- Equipment Operator
- Safety compliance
- Time management
- Order picking and processing
- Materials handling and transport
- Loading and unloading
- Warehouse operations
- Pallet building
Timeline
Bakery Associate
85 Bakery
10.2024 - 11.2025
Warehouse Associate
Aldi Distribution Center
12.2023 - Current
Team Member
Chick-fil-A
05.2023 - 12.2023
Fulfillment Lead
Lowe's Home Improvement
06.2021 - 05.2023
Order Fulfillment Associate
Home Depot
06.2019 - 06.2022
Coordinator Associate
Marshalls
09.2015 - 06.2019
Associate of Arts - Science Education
Chaffey College
High School Diploma -
Ontario High School