Jessika Boland
Brooklyn
Summary
Dedicated Customer Service Rep skilled also Skilled in a Warehouse Setting and teamwork. Known for optimizing workflows and maintaining a safe, organized environment. Ready to contribute to enhanced operational efficiency.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Amazon
Edison
11.2023 - 04.2024
- Operated warehouse equipment to move and organize products efficiently.
- Maintained cleanliness and organization of work area for safety compliance.
- Assisted in loading and unloading deliveries to ensure timely processing.
- Supported team members in daily tasks to enhance workflow efficiency.
- Collaborated with colleagues to optimize storage space and layout design.
- Communicated effectively with team members on matters related to work assignments.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Warehouse Associate
Amazon
Woodbridge
11.2021 - 11.2023
- Operated warehouse equipment to move and organize products efficiently.
- Supported team members in daily tasks to enhance workflow efficiency.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Performed cycle counts to ensure accuracy of inventory levels.
- Operated forklifts to fill or empty overhead spaces.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Maintained accurate records of all incoming and outgoing shipments.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Staged and sorted multiple types of products for loading.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
- Tagged and wrote identifying information on containers, boxes and cargo.
Delivery Driver
Uber Eats
Woodbridge
02.2018 - 05.2022
- Delivered food promptly to customers using navigation apps.
- Communicated with customers to confirm delivery details and address issues.
- Followed safety protocols while driving in various weather conditions.
- Collected customer feedback to improve service quality and delivery experience.
- Coordinated with local restaurants for efficient order pickups and deliveries.
- Managed time effectively to meet tight delivery schedules consistently.
- Utilized mobile app features to track deliveries and optimize routes efficiently.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Waitress Supervisor
Club 35 Gentlemen’s Club
South Amboy
09.2016 - 09.2021
- Supervised waitstaff to ensure excellent customer service and smooth operations.
- Managed scheduling and assigned shifts to optimize team performance.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Conducted inventory checks to manage supplies and reduce waste.
- Implemented cleaning protocols to uphold health and safety standards.
- Collaborated with management on special events planning and execution.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Assisted bartenders when needed during peak hours or when short staffed.
- Created daily shift schedules for waitstaff according to business needs.
- Maintained accurate records of sales transactions and inventory levels.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Sales Representative
Sketchers
Woodbridge
10.2014 - 08.2016
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Collaborated with team members to achieve sales targets and improve strategies.
- Analyzed market trends to identify new sales opportunities for potential clients.
- Prepared sales proposals tailored to meet specific customer needs and preferences.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Organized client visits, presentations, product demonstrations and trade shows.
- Coordinated with other departments to ensure timely delivery of orders.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired and trained new hires to optimize profitability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reduced process lags by training employees on best practices and protocols.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
Education
Certificate - Cosmetology
Robert Fiance Beauty School
Perth Amboy, NJ11-2016
High School Diploma -
Woodbridge High School
Woodbridge, NJ06-2015
Some College (No Degree) -
Middlesex County College
Edison, NJSkills
- Customer service
- Staff supervision
- Shift scheduling
- Sales techniques
- Sales promotion
- Strong leadership
- Order accuracy
- Waiting tables
- Teamwork
- Communication skills
- Organizational skills
- Written communication
- Analytical skills
- Multitasking
- Self motivation
- Problem-solving abilities
- Service improvement
- Client relationship management
- Inside and outside sales
- Data entry
- [Software] CRM system expert
- Customer support
- Inbound phone call management
- Verbal and written communication
- Payment processing
- Call handling
- Sales expertise
- Technical support
- Data gathering
- [Number] WPM
- Inventory management
Timeline
Warehouse Associate
Amazon
11.2023 - 04.2024
Warehouse Associate
Amazon
11.2021 - 11.2023
Delivery Driver
Uber Eats
02.2018 - 05.2022
Waitress Supervisor
Club 35 Gentlemen’s Club
09.2016 - 09.2021
Sales Representative
Sketchers
10.2014 - 08.2016
Certificate - Cosmetology
Robert Fiance Beauty School
High School Diploma -
Woodbridge High School
Some College (No Degree) -
Middlesex County College