Karina Pagano
Escondido,CA
Summary
Accountable Residential Program Director handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities.
Overview
8
8
years of professional experience
Work History
Program Director of Residential Services
Lamb Of God Maternity Home
2022.01 - Current
- Communicated regularly with residents, answering questions and addressing concerns.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Crisis hotline management
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to residents
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
Claims Adjuster
American Claims Management
2020.01 - 2021.07
- Examined claims forms and other records to determine insurance coverage.
- Followed up with insured individuals regarding premium and deductibles payments.
- Maintained claims data in ClaimsXpress and Excel systems.
Administrative Assistant
Avoya Travel
2019.08 - 2021.07
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Caregiver
In Home Supportive Services
2016.01 - 2018.08
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Hostess/Cashier
Moms Bakeshop's
2016.07 - 2018.07
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted over 200 customers per day.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA08.2020
Skills
- MS Office
- Crisis Hotline Management
- Trauma Informed Care
- Data analysis
- Admissions Intake
- Public Health
- Health Screening
- Developing Community Relationships
Timeline
Program Director of Residential Services
Lamb Of God Maternity Home
2022.01 - Current
Claims Adjuster
American Claims Management
2020.01 - 2021.07
Administrative Assistant
Avoya Travel
2019.08 - 2021.07
Hostess/Cashier
Moms Bakeshop's
2016.07 - 2018.07
Caregiver
In Home Supportive Services
2016.01 - 2018.08
Bachelor of Arts - Sociology
San Diego State University
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