Susan Schillero
Waterford,VA
Summary
Dynamic Store Manager with a proven track record at Bath & Body Works, excelling in team leadership and customer service. Achieved significant sales growth through strategic merchandising and effective coaching. Skilled in problem-solving and fostering a collaborative environment, enhancing employee morale and performance while optimizing inventory management.
Overview
27
27
years of professional experience
Work History
Store Manager
Bath & Body Works
Northern Virginia
04.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager
Eddie Bauer
Fairfax, VA
06.2010 - 04.2014
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Associate Manager
Coach
Woodbridge, VA
06.2009 - 06.2010
- Led team in achieving sales targets through effective coaching and performance management.
- Developed training programs enhancing staff product knowledge and customer service skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Bath & Body Works
Northern Virginia/ Managed Several Locations Throu
04.2002 - 06.2009
- Led team to achieve sales targets through strategic merchandising and inventory management.
- Conducted regular performance reviews, providing constructive feedback to enhance team effectiveness.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
District Sales Manager
Claires Stores Inc
Northern Virginia
08.1999 - 04.2002
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Education
Business Management
Northern Virginia Community College
Woodbridge, VASkills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Outstanding communication skills
- Goals and performance
Timeline
Store Manager
Bath & Body Works
04.2014 - Current
Store Manager
Eddie Bauer
06.2010 - 04.2014
Associate Manager
Coach
06.2009 - 06.2010
Store Manager
Bath & Body Works
04.2002 - 06.2009
District Sales Manager
Claires Stores Inc
08.1999 - 04.2002
Business Management
Northern Virginia Community College