Susan Schwind
Morganton,NC
Summary
Dedicated and compassionate nursing professional specializing in comprehensive patient care and optimizing outcomes, with extensive experience in patient admissions, care plan development, and effective multidisciplinary collaboration. Proven track record of enhancing care efficiency and quality through innovative strategies and an unwavering commitment to excellence. Expertise in fostering strong relationships with patients and healthcare teams ensuring the highest standards of care are consistently met. Committed to driving improvements in healthcare delivery while advocating for patient-centered practices that prioritize individual needs and outcomes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Patient Care Outcomes Nurse
UNC Health Blue Ridge
Morganton, North Carolina
01.2022 - Current
- Coordinated and conducted Medicare annual wellness visits for 13 providers, focusing on comprehensive care for approximately 5,000 patients.
- Managed daily patient scheduling and performed comprehensive assessments of medical records for 6-9 patients, ensuring precise care delivery and prompt response to patient needs.
- Assess medical, family, and surgical histories, including medications and allergies, and screen for social, alcohol, and drug use, home safety, cognitive issues, and depression/suicide for 30+ patients weekly.
- Delivered personalized guidance to 10-15 patients and families monthly, enhancing advanced life planning processes.
- Streamlined patient services and community resource coordination by partnering with 13 healthcare providers and diverse departments to improve access to care for over 80-100 patients each month.
- Managed coordination of annual screenings, lab tests, and immunizations by ordering tests and scheduling appointments for over 30 patients weekly and 80-100 patients monthly.
- Assessed patient requirements and designed comprehensive wellness plans to effectively manage chronic health issues.
- Delivered health management education and prevention strategies to 80-100 patients and families.
- Conducted weekly virtual wellness visits for 5-10 patients via phone, enhancing patient engagement and support for those unable to attend in person.
- Streamlined partnerships with community paramedic program and social services to deliver prompt healthcare resources to over 50 patients benefiting from state grant.
COVID-19 RN Manager for Surgical Services/Hospital
Frye Regional Medical Center
Hickory, North Carolina
07.2020 - 11.2021
- Designed and executed COVID screening systems for surgical patients, improving patient safety in the surgical department and reducing infection risk.
- Ensured timely delivery of COVID-19 test results, preventing scheduled surgery delays.
- Implemented streamlined patient care processes through interdepartmental collaboration, effectively resolving COVID-19 testing issues for a weekly patient volume of 60-120.
- Directed weekly testing operations for 50-80 patients, facilitating alignment with surgical schedules and maintaining compliance with established physician office protocols.
- Led initiatives to improve testing processes and site safety, collaborating with a team of six and local offices to achieve a reduction in testing errors.
- Generated and delivered weekly reports to OR staff and surgeons, leading to a significant reduction in exposure risks during surgeries.
- Facilitated COVID-19 testing for over 10 local businesses and company employees, ensuring adherence to health guidelines.
- Managed daily operations of drive-through testing sites, coordinating and scheduling appointments for up to 50 patients each day.
Staff RN/Lead Mentor in Outpatient Surgery
Frye Regional Medical Center
Hickory, North Carolina
10.2005 - 07.2020
- Developed a standardized checklist system to optimize onboarding for pre-op patients, resulting in reduced wait times and improved care quality.
- Provided charge nurse leadership during staff shortages, overseeing unit operations and clinical decision-making.
- Coordinated after-hours care transitions for patients and families, ensuring resolution of discharge barriers via strategic case management partnerships.
- Streamlined communication and teamwork among surgical staff in PACU and pre-op settings to enhance patient flow and minimize delays in procedures.
- Created and executed a comfort cart initiative aimed at providing entertainment and relaxation resources for patients, contributing to improved satisfaction scores.
- Designed and implemented a documentation guide for Cerner updates to improve operational efficiency and patient satisfaction.
- Facilitated weekly meetings as wound care liaison on skin and wound committee to foster collaboration among 10 team members.
- Conducted 12 monthly chart audits for compliance, identifying discrepancies and developing targeted action plans to address issues.
- Collaborated with patient experience staff engagement committee to develop and execute strategies aimed at improving staff communication and patient satisfaction metrics.
Labor and Delivery Staff Nurse
Frye Regional Medical Center
Hickory, North Carolina
07.1988 - 10.2005
- Designed and implemented a perinatal bereavement program to deliver emotional support and resources for families facing loss.
- Managed labor and delivery unit operations, ensuring effective team collaboration and optimizing patient care from delivery through discharge to postpartum.
- Authored and revised 30+ unit policies to enhance compliance and improve workflow; designed and implemented new charting forms that streamlined documentation processes.
- Conducted follow-up visits as part of a post-partum home visit program, delivering essential care to over 50 mothers within 24 hours of childbirth discharge.
- Led strategic planning discussions and resource allocation efforts with building committee to establish a new birthing center featuring six birthing suites, two observation rooms, and two recovery rooms.
- Secured certification as the first RN in electronic fetal monitoring to enhance clinical proficiency within the unit.
Education
Bachelor of Science - Nursing
University of North Carolina at Charlotte
Charlotte, NCSkills
- Effective communication
- Strategic leadership
- Flexible problem-solving
- Clinical record management
- Comprehensive patient evaluation
- Interdisciplinary care management
- Proficient in Microsoft Office 365 Suite
- Excel
- Haiku
- NCIR
- EPIC
- Cerner
Accomplishments
Sigma Theta Tau Nursing Honor Society
Certification
- Registered Nurse - North Carolina Compact License
- BLS Certification - Basic Life Support
- ALS Certification - Advanced Life Support
- PALS - Pediatric Advanced Life Support
- Inpatient Obstetric Nursing Certification
- Electronic Fetal Monitoring Certification
- Obtaining Certifications - Official Remote Nurse Course from Marie Peppers, Remote Learning Services LLC - Case Management, Utilization Review, HEDIS Data Abstraction, Medicare Chronic Care Management and Transitional Care Nurse Specialist, Telehealth RN Triage Training, CDI Chart Based Course - Clinical Clarity for Nurses
completion date (2/1/2027)
ACTIVITIES
Sigma Theta Tau Nursing Honor Society Sigma Theta Tau Nursing Honor Society
Timeline
Patient Care Outcomes Nurse
UNC Health Blue Ridge
01.2022 - Current
COVID-19 RN Manager for Surgical Services/Hospital
Frye Regional Medical Center
07.2020 - 11.2021
Staff RN/Lead Mentor in Outpatient Surgery
Frye Regional Medical Center
10.2005 - 07.2020
Labor and Delivery Staff Nurse
Frye Regional Medical Center
07.1988 - 10.2005
Bachelor of Science - Nursing
University of North Carolina at Charlotte