Summary
Overview
Work History
Education
Skills
Certification
Timeline
Susan Search

Susan Search

San Diego,CA

Summary

Experienced professional with strong communication skills and proven managerial experience. Skilled in fostering employee development and enhancing team collaboration to drive overall company success. Passionate about leveraging expertise to achieve positive outcomes and contribute to a thriving work environment. Dedicated to supporting organizational goals through effective communication and strategic leadership. Eager to make a meaningful impact by facilitating employee growth and ensuring customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager I, EAP and BHRC

Elevance Health/Carelon Health
01.2023 - Current
  • Manager of 11 clinical staff that support an inbound behavioral health call center
  • Work with other teams to ensure ease of assistance for members and client companies
  • Consult with complex clinical cases to thoroughly support members
  • Onboarding of new staff and ensuring understanding of complex job duties

EAP Triage Lead

Anthem, Inc/Elevance Health
01.2015 - 01.2023
  • Team lead for implementation and training of new programs
  • Consult and support staff with difficult cases and training opportunities
  • Train and support new staff with procedures and nuances
  • Assist manager with hiring, training, coaching, and evaluating performances of clinicians
  • Prepare and facilitate groups for clinical consultation and new hires
  • Work closely with other teams to ensure understanding and clear communication

EAP Consultant

Anthem, Inc
01.2008 - 01.2015
  • Assess and manage crisis and clinical issues of members accessing their Employee Assistance Program.
  • Work with company contacts and Account Managers to address challenging employee situations that meet the employee’s needs and minimize client companies’ liability

Education

Masters of Arts - Clinical Psychology

Antioch University

Bachelors of Arts - Psychology

University of Delaware

Bachelors of Arts - Biology, Minor in Psychology

University of Delaware

Skills

  • Team leadership
  • Decision-making
  • Workforce skill enhancement
  • Complex Problem-solving
  • Clear and concise communication
  • Strong interpersonal skills
  • Employee development coaching

Certification

  • Certified Healing Touch Practitioner, 03/01/20, 3998
  • Certified Employee Assistance Professional (CEAP), 12/01/11, 0045113
  • Marriage Family Therapist, 11/01/07, MFC 45073

Timeline

Manager I, EAP and BHRC - Elevance Health/Carelon Health
01.2023 - Current
EAP Triage Lead - Anthem, Inc/Elevance Health
01.2015 - 01.2023
EAP Consultant - Anthem, Inc
01.2008 - 01.2015
University of Delaware - Bachelors of Arts, Psychology
University of Delaware - Bachelors of Arts, Biology, Minor in Psychology
Antioch University - Masters of Arts, Clinical Psychology

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