SUSAN C. SEGUI
Mount Pleasant,SC
Summary
Dedicated Licensed Social Worker experienced in providing comprehensive treatment for individuals facing depression, anxiety, substance addictions, and broader mental health challenges. Developed effective and sustainable treatment plans through collaboration with patients, families, and mental health providers, ensuring holistic support throughout recovery. Facilitated individual and group therapy sessions, applied crisis intervention techniques, and advocated for the disease model of addiction to enhance patient outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Social Worker
Amedisys Home Health
Mount Pleasant, SC
04.2026 - Current
- Assists patients and families with health-related financial, social, and emotional concerns while promoting effective coping skills.
- Assesses patient needs through comprehensive evaluations and interviews.
- Provides social work services in accordance with the plan of care.
- Educates the patient and family members and other team members on medical social work interventions and treatment plan.
- Identifies risks or threats to patient health in the environment and implemented timely interventions to mitigate these risks.
- Communicates identification of risk/threats to the patient to the physician and other members of the healthcare team to coordinate care effectively.
- Ensures that changes in the patient’s clinical status are communicated to other healthcare team members and the care center office staff in a timely manner.
- Performs care planning, transfer, and discharge functions.
Case Manager
Encompass Rehabilitation Hospital
North Charleston, SC
07.2024 - 01.2025
- Educated patient and their families on rehabilitation and case manager role.
- Scheduled and facilitated family conferences as needed.
- Met with patient and their families upon patient arrival and completed initial assessment within 24 hours of admission.
- Completed case management addendums and all required documentation.
- Facilitated team conferences weekly and coordinated all treatment plan modifications.
- Maintained knowledge of regulations/standards, company policies/procedures, and department operations.
- Participated in planning for the patients discharge, including ordering all durable medical equipment recommended by the physical therapy team.
Clinical Social Worker
Live Oak Mental Health and Wellness
Ladson, SC
10.2023 - 01.2024
- Led intensive group therapy for adolescents, adults and their families in crisis and in need of intensive treatment.
- Completed full psychosocial assessments, evaluations and admission documents, upon initial intake.
- Advised families on community resources and referral programs, and developed and implemented realistic treatment plans to improve the care and well-being of the patients following each group therapy session.
- Maintained thorough case history documents and wrote detailed, accurate reports on each patient.
Clinical Social Worker
Wellmore of Daniel Island
Daniel Island, SC
08.2020 - 03.2023
- Served as the Social Worker for the Rehabilitation, Skilled Nursing and Long Term Care Division of Wellmore.
- Completed full psychosocial assessments, evaluations and admission documents, upon initial intake.
- Skilled in developing and implementing comprehensive care plans.
- Daily interaction with local health care liaisons to promote continuity of health care services for patients.
- Assisted families in navigating and comprehending their loved ones' illness(es), acknowledgement of diagnoses, need for interventions and treatment options.
- Coordinated discharge plans, after-care services, resources, and local referrals.
- Provided family support and assistance with regard to the grief process and adjustment to loss, as a result of disability and potential temporary physical limitations.
Sales Associate/Style Specialist
J. Crew Factory
Mount Pleasant, SC
08.2017 - 10.2022
- Met and exceeded upselling, donation and credit card sign-up targets on a consistent basis by leveraging excellent communication and interpersonal strengths.
- Performed floor moves/arrangements, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Transition Specialist
Wellmore of Daniel Island
Daniel Island, SC
03.2020 - 08.2020
- Assisted new move-ins and potential members with transitioning to the Wellmore community.
- Served as a liaison to ensure the new member(s) and their families had a positive experience in transitioning into a new home and living environment.
- Provided a high level of customer service to all residents and their families.
Teacher's Assistant-Special Needs
Charleston County School District
Charleston, SC
03.2018 - 03.2020
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Led lessons on multiple subjects to classes averaging 12 special needs students with Down syndrome, autism spectrum disorders and other developmental disorders and genetic disabilities.
Substitute Teacher
Charleston County School District
Charleston, SC
10.2017 - 03.2018
- Educated elementary, middle and high school students in various subjects to provide seamless transition during absence of head teacher.
- Differentiated classroom and small group instruction to meet the needs of students with different learning styles and ability levels.
Healthcare Assistant
Private Family
Mount Pleasant, SC
01.2017 - 12.2017
- Supported an adult with multiple chronic diagnoses and provided total care and medical management.
- Monitored vitals and communicated any behavioral changes or other symptoms.
- Assisted patient with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Volunteer and Activities Coordinator
Florence Crittenton Programs Of SC
Charleston, SC
01.2014 - 07.2016
- Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Oversaw volunteer logistics, including schedule, inventory and transportation management.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Established, identified and assessed event goals and intended outcomes.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Oversaw event calendar and planning for local businesses and agencies that wanted to utilize our residential home as a service project or weekend opportunity for their employees to give back to the community in the form of volunteering their time, services and donations.
Day Program Director/Admissions Coordinator
Florence Crittenton Programs Of SC
Charleston, SC
06.2003 - 01.2014
- Facilitated group sessions and individual sessions pertaining to substance abuse, depression/anxiety, and art therapy. Provided education and assistance with crisis management and positive coping strategies for the residents.
- Researched grant opportunities and assisted executive director and other program directors with grant writing proposals, coordinating fundraising events and providing the community with educational and informational presentations to promote our agency and the services it provides.
- Collaboration with medical and program directors to establish and execute policies and procedures for an 18-bed residential group home.
- Conducted tours, informational interviews, initial intakes for purposes of admission, completed psychosocial assessments upon admission, as well as extensive orientation to the agency as well documentation of adjustment and behavioral concerns for at-risk teens as well as young adults.
- Communicated with both internal and external service providers to develop individual treatment plans for the residential and day program clients.
- Provided individual and group counseling services with a multifaceted approach incorporating multiple disciplines.
Account Manager
The Cote' Firestone Group
Mount Pleasant, SC
12.2000 - 06.2003
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
- Developed relationships with small business clients and provided individualized customer service to maintain longevity of accounts.
Small Group Service Manager
Cigna Healthcare
Charleston, SC
04.1995 - 12.2000
- Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
- Optimized sales volume by managing accounts and building rapport with repeat customers.
- Supported sales management to optimize business development.
- Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
- De-escalated customer issues and concerns with prompt follow-through.
Social Services Director
White Oak Manor
North Charleston, SC
12.1993 - 02.1995
- Served as agency liaison among other service providers, community organizations and government entities.
- Conducted therapy, provided crisis intervention and educated patients and families.
- Completed psychosocial assessments, treatment plans and progress notes.
- Counseled patients on an ongoing basis to assist with challenges.
- Gathered community resources and coordinated referrals to obtain services.
Social Services Assistant
White Oak Manor
North Charleston, SC
10.1992 - 12.1993
- Strengthened patient relationships by resolving issues and responding promptly to inquiries.
- Ensured confidentiality of patient documentation, preventing data compromise and complying with HIPAA regulations.
- Collaborated with interdisciplinary teams to effectively implement care plans.
Education
Master of Arts - Social Work
University of South Carolina
Columbia, SCBachelor of Arts - Sociology
Salem College
Winston-Salem, NCSkills
- Case Management
- Care plans
- Mental health counseling
- Crisis Support Techniques
- Risk Assessment Strategies
- Substance Abuse Advocacy
- Pharmacological Awareness
- Client Engagement Strategies
- One-on-one counseling
- Family Support Services
- Patient advocacy
- Team Coordination
Certification
- LMSW
- BLS (CPR and AED)
- Certified Dementia Practitioner
- Social Work License
Timeline
Medical Social Worker
Amedisys Home Health
04.2026 - Current
Case Manager
Encompass Rehabilitation Hospital
07.2024 - 01.2025
Clinical Social Worker
Live Oak Mental Health and Wellness
10.2023 - 01.2024
Clinical Social Worker
Wellmore of Daniel Island
08.2020 - 03.2023
Transition Specialist
Wellmore of Daniel Island
03.2020 - 08.2020
Teacher's Assistant-Special Needs
Charleston County School District
03.2018 - 03.2020
Substitute Teacher
Charleston County School District
10.2017 - 03.2018
Sales Associate/Style Specialist
J. Crew Factory
08.2017 - 10.2022
Healthcare Assistant
Private Family
01.2017 - 12.2017
Volunteer and Activities Coordinator
Florence Crittenton Programs Of SC
01.2014 - 07.2016
Day Program Director/Admissions Coordinator
Florence Crittenton Programs Of SC
06.2003 - 01.2014
Account Manager
The Cote' Firestone Group
12.2000 - 06.2003
Small Group Service Manager
Cigna Healthcare
04.1995 - 12.2000
Social Services Director
White Oak Manor
12.1993 - 02.1995
Social Services Assistant
White Oak Manor
10.1992 - 12.1993
Master of Arts - Social Work
University of South Carolina
Bachelor of Arts - Sociology
Salem College