Susan Sexton
New Bloomfield,MO
Summary
Registered Medical Assistant with exceptional patient care, assessment and education skills. Motivated and personable with over 25 years of experience with direct patient care and highly proficient in all aspects of a medical office. Highly dependable and dedicated with a wide range of skills to help insure patient quality of care and excellent patient interaction in a fast paced environment. Organized, dedicated, and responsible team player when working with little to no supervision. Versatile in all areas of patient access from the check in process to rooming, referrals, and patient care coordination to help provide exceptional patient care.
Overview
26
26
years of professional experience
Work History
Referral Specialist
SSM Health St. Mary's Hospital
09.2021 - Current
- Intake referral process of managing over 30 referrals daily with multiple providers.
- Verify insurance, obtain authorization and schedule procedures.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Partnered with other departments to provide top-notch service to clients.
- Built professional relationships with service providers.
- Assisted clients in locating resources that accepted various insurances.
- Notified and reminded clients of appointments.
Registered Medical Assistant
SSM Health St. Mary's Hospital
09.1997 - Current
- Documented vital signs and health history for patients in a fast paced environment.
- Educated patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Registered Medical Assistant - Medical Office Assistance
National Education Center
Winnetka, CASkills
- Complex Problem-Solving
- Quality Patient Care
- Advising Patents
- Scheduling Tests and Procedures
- Patient Eligibility Requirements
- Insurance Authorizations
- Appointment Scheduling
- Referral Tracking
- Clinical Documentation
Timeline
Referral Specialist
SSM Health St. Mary's Hospital
09.2021 - Current
Registered Medical Assistant
SSM Health St. Mary's Hospital
09.1997 - Current
Registered Medical Assistant - Medical Office Assistance
National Education Center
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