Susan Shirah
Lakeland,FL
Summary
Experienced RN Case Manager adept in patient assessment, care coordination, and electronic health records. Proven ability to develop individualized care strategies that enhance patient outcomes and promote effective interdisciplinary collaboration. Compassionate healthcare professional known for strong communication and leadership skills. Expertise in care coordination and patient assessment, committed to fostering positive environments that support patient recovery and staff engagement. Compassionate healthcare professional with a background in nursing, known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
RN Case Manager
BayCare Health System Inc.
Lakeland, Florida
04.2025 - Current
- Coordinated patient care plans with interdisciplinary team members.
- Assessed patient needs and developed individualized care strategies.
- Monitored patient progress and adjusted care plans as needed.
Nurse Manager
BayCare Health System Inc.
Winter Haven, Florida
08.2017 - 2025
- Ensured compliance with safety regulations and healthcare standards.
- Facilitated training sessions to enhance staff skills and knowledge.
- Collaborated with interdisciplinary teams to improve patient outcomes.
- Monitored patient care quality through regular evaluations and audits.
- Resolved staffing conflicts and addressed employee concerns effectively.
- Promoted a positive work environment through effective communication with staff members.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Reviewed patient charts for accuracy and completeness of documentation.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Assistant Nurse Manager
BayCare Health System Inc.
Winter Haven, Florida
10.2012 - 08.2017
- Managed nursing schedules, optimizing staff allocation for effective coverage.
- Provided mentorship to junior nurses, fostering professional development and teamwork.
- Monitored compliance with health regulations and standards to uphold quality care.
- Reviewed medical charts for accuracy and completeness according to established standards.
- Incorporated evidence-based nursing into practice environment.
- Analyzed data from surveys or studies related to nurse staffing patterns or patient outcomes.
- Kept close eye on department operations to maintain coverage of needs.
- Evaluated and resolved potential patient safety issues with consideration to age and disability.
- Implemented strategies for improving patient satisfaction scores.
Nurse
BayCare Health System Inc.
Winter Haven, Florida
04.2009 - 10.2012
- Administered medications and treatments to patients following care plans.
- Monitored vital signs and reported changes to the healthcare team.
- Assisted in developing individualized patient care plans with interdisciplinary teams.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during difficult times.
- Ensured compliance with safety standards and infection control protocols in the facility.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Answered patient and family questions to educate on optimal treatment procedures.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
Education
Bachelor of Science - Nursing
Capella University
11-2019
Associate of Science - Nursing
Keiser University
Lakeland, FL03-2009
Skills
- Care coordination
- Patient assessment
- Electronic health records
- Effective communication
- Patient education
- Team collaboration
- Conflict resolution
- Emotional intelligence
- Discharge planning
- Problem-solving
Affiliations
- Co-chair- Nurse Management Council
- Chair - Nurse Management Council
Accomplishments
- Daisy Award for Nursing
- Oncology Team Daisy Award
Timeline
RN Case Manager
BayCare Health System Inc.
04.2025 - Current
Nurse Manager
BayCare Health System Inc.
08.2017 - 2025
Assistant Nurse Manager
BayCare Health System Inc.
10.2012 - 08.2017
Nurse
BayCare Health System Inc.
04.2009 - 10.2012
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
Keiser University
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