Susan Smith
Granite City,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
40
40
years of professional experience
Work History
Administrative Assistant -Sub
GCSD9
Granite City, IL
08.2024 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Cosmetologist
Self-employed
Granite City, IL
01.1985 - Current
- Engaged with customers by providing friendly conversation during services.
- Maintained accurate records of customer services provided.
- Ensured proper sanitation practices were followed at all times.
- Applied makeup for special occasions such as weddings or proms.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Created customized hair styles according to client's preferences and facial features.
Ticket Office Assistant
World Wide Technology Raceway
Madison, IL
04.2015 - 10.2024
- Greeted customers and answered inquiries in person or over the phone.
- Processed ticket orders, including cash, credit card and check transactions.
- Maintained accurate records of tickets issued and sold.
- Resolved customer complaints promptly and professionally.
- Generated reports on daily, weekly and monthly basis for management review.
- Inputted data into computer systems accurately and efficiently.
- Performed administrative tasks such as filing paperwork, photocopying documents.
- Supported events teams during peak periods by assisting with pre-event preparation activities.
ER Unit Secretary
Gateway Regional Medical Center
Granite City, IL
01.1995 - 01.2016
- Answered phones, responded to inquiries, and directed calls appropriately.
- Coordinated daily activities with other departments within the hospital regarding patient care in the ER Unit.
- Assisted with scheduling tests and procedures for ER patients.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Performed clerical duties such as typing, filing, copying, faxing.
- Filed patient information into appropriate databases in an accurate manner.
- Served as liaison between family members and staff members in the ER unit.
- Facilitated communication between nurses and doctors within the ER unit.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
Education
Professional Lic. -
Granite City Beauty Culture
Granite City, IL01-1984
On The Job Training
Gateway Regional Hospital
Skills
- Active Listening
- Client Education
- Friendly Communication
- Social skills
- Mail handling
- Data Entry
- Filing
- Self-starter
- Accurate data entry
- Patient Registration
- Medical Terminology
- Electronic Recordkeeping
- Order Purchasing
- Documentation and Recordkeeping
References
References available upon request.
Timeline
Administrative Assistant -Sub
GCSD9
08.2024 - Current
Ticket Office Assistant
World Wide Technology Raceway
04.2015 - 10.2024
ER Unit Secretary
Gateway Regional Medical Center
01.1995 - 01.2016
Cosmetologist
Self-employed
01.1985 - Current
Professional Lic. -
Granite City Beauty Culture
On The Job Training
Gateway Regional Hospital