Susan Smith
Albany,GA
Summary
To work in a challenging position that would assist your organization in achieving growth through maximum use of my experience, education and qualifications, ultimately qualifying for advancement and increased decision-making responsibilities.
Professional with strong background in behavioral health, prepared to make significant impact in this role. Skilled in client assessment, therapy techniques, and crisis intervention. Proven ability to collaborate within team to achieve desired outcomes and adapt to evolving needs. Known for empathy, patience, and effective communication.
Overview
38
38
years of professional experience
Work History
Behavioral Health Counselor
Georgia Department of Corrections
Calhoun State Prison
12.2021 - Current
- Monitored client progress, adjusting treatment plans as necessary to enhance recovery outcomes.
- Advocated for client rights and access to resources within the correctional system, fostering a supportive environment.
- Improved patient outcomes by implementing evidence-based treatment plans and closely monitoring progress.
- Established trusting relationships with clients by demonstrating genuine empathy, active listening, and validating their experiences.
- Provided cultural sensitivity training for staff members, fostering an inclusive therapeutic environment that recognized the importance of diverse backgrounds and perspectives.
- Implemented preventative measures through early identification of potential risk factors or barriers to successful treatment outcomes.
- Increased patient satisfaction by providing empathetic counseling services that were tailored to each individual''s unique experiences and goals.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement or expansion based on analyzed results.
- Consistently participated in professional development opportunities to stay current on best practices within the field of behavioral health counseling.
- Facilitated group therapy sessions for diverse populations, fostering a supportive environment for personal growth and healing.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Facilitated group therapy sessions, promoting effective communication and support among participants.
- Maintained professional boundaries while fostering a therapeutic alliance, ensuring optimal conditions for individuals seeking behavioral health support.
- Encouraged patients to discuss experiences in group and individual settings.
Care Plan Coordinator
ASPIRE BEHAVIORAL HEALTH
Albany, GA
08.2020 - 12.2021
- Maintain and supervise medication, blood pressure procedure, blood sugar procedure, seizure procedure, safety plans, behavioral support plans and healthcare plans.
- Coordinate in all ISP’s and Pre- ISP meetings, and conduct staff meetings monthly.
- Coordinate w/SSS about employee leave, call outs, new hires and request time off.
- Maintain personal files, end of the month paperwork, and ensure all incident reports are complete and all addendums are collected in a timely manner.
- Conduct home visits once a month with documentation.
- Supervise conferences when needed.
- Perform progressive disciplines when needed.
- Perform on call duties when needed.
- Coordinated multidisciplinary team meetings to enhance patient outcomes.
- Collaborated with healthcare providers to ensure seamless service delivery.
- Educated clients and families on treatment options and resources available.
- Mentored junior staff in care coordination best practices and protocols.
- Enhanced patient care by developing individualized care plans tailored to each patient''s needs.
- Maintained compliance with regulatory standards by adhering to guidelines when creating and updating patient records.
- Increased patient satisfaction rates by addressing concerns promptly and adjusting care plans as needed based on feedback received from patients or family members.
- Assisted patients in achieving their goals by providing ongoing support and guidance throughout the care plan process.
- Served as a liaison between healthcare professionals, family members, and patients for transparent communication regarding treatment options and progress updates.
- Ensured continuity of care by maintaining thorough records of patient interactions, updates to care plans, and treatment goals achieved.
- Worked with providers to define quality metrics and outcome reporting process.
- Arranged transportation and documented details of discharge transition plans.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
Probation Officer/Behavioral Health Counselor
GEORGIA DEPARTMENT OF CORRECTIONS (Probation Office)
Albany, GA
05.2008 - 12.2014
- Coordinate the assignment of transfer cases from judicial circuits within the department.
- Act as a client advocate to coordinate required services or resolve emergency situations.
- Conduct interviews, observations, and tests to collect client information.
- Counsel clients in individual or group sessions to assist in overcoming dependencies, recovering from illness, and adjust to life.
- Use clinical knowledge and experience to develop and implement treatment plans.
- Evaluate clients’ physical or mental conditions based on reviewing client information.
- Maintain professional level of confidentiality when relating to clients’ treatment.
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
- Prepare and maintain required treatment records and reports.
Production/Press Operator
CELLO-FOIL PRODUCTS, INC.
Albany, GA
07.1993 - 04.2008
- Ensure Quality of Product and Performance throughout plant operations.
- Assist in operation of a Flexographic printing press.
- Verified appropriate ink viscosity and consistency.
- In charge of directing 3-4 team members in their responsibilities at the Printing Press.
- Verification of data entered into computer for processing according to job number & specifications.
- Experienced in operating and monitoring machine and product while processing.
- Key emphasis in following all company and OSHA policies and procedures.
- Skilled in the safe and effective operation of forklift, pallet jack and two motors used to move product.
- Utilize company computer system to enter, track and retrieve production data and reports.
- Emphasis in maintaining a “team” atmosphere to enhance motivation and productivity.
- Operated flexographic printing press to produce high-quality prints on various substrates.
- Monitored production processes to ensure compliance with quality standards and specifications.
- Performed routine maintenance on equipment to minimize downtime and ensure optimal performance.
- Collaborated with quality control teams to identify and resolve printing defects promptly.
- Implemented process improvements that enhanced efficiency and reduced waste during production runs.
- Managed inventory of inks and materials, ensuring timely availability for production requirements.
- Led troubleshooting efforts for mechanical issues, minimizing disruptions in production schedules.
- Consistently met deadlines by effectively prioritizing tasks and managing time efficiently.
- Achieved consistent high-quality prints by monitoring all aspects of the printing process, making precise adjustments as needed.
- Demonstrated skill in troubleshooting common printing issues such as streaks, ghosting, or misalignment.
- Played an active role in fostering a positive team atmosphere, contributing to overall job satisfaction and employee retention.
- Assisted in training new staff members on flexographic printing techniques and equipment operation best practices.
- Enhanced customer satisfaction with timely completion of custom print jobs according to specifications.
- Upheld company standards for environmental sustainability through responsible disposal of hazardous waste products.
- Supported colleagues during periods of high workload or employee absence to maintain productivity levels.
- Optimized press performance with thorough cleaning procedures after each job completion, extending equipment life span.
- Reduced waste and improved print quality through regular inspections and adjustments of ink viscosity, color registration, and tension control.
- Maintained a safe work environment through strict adherence to safety guidelines and proper use of protective gear.
- Increased production efficiency by performing routine maintenance on flexographic printing press equipment.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Employed root cause analysis to troubleshoot equipment and processing issues.
Naval Petty Officer
UNITED STATES NAVY
San Diego, CA
06.1988 - 06.1996
- Supervised administrative staff to ensure smooth operation of daily activities.
- Utilize computer to complete documentation, correspondence and various other paperwork.
- Efficient in the storage and inventory of equipment and materials used in administrative support area.
- Strength in maintaining a sanitary, organized and safe work area at all times.
- Initiated a successful tracking system to streamline inventory processes and locating supplies.
- Instructor for Navy Administrative School (taught administrative and shipping/receiving skills).
- Key emphasis in following all company and US Navy policies and procedures.
- AWARDS: Navy Achievement Medal; National Defense Medal; Navy Good Conduct Medal.
- Supervised daily operations of personnel, ensuring compliance with standards and regulations.
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Education
Yeoman “A” School -
US NAVY
No Degree -
Darton College
Albany, GAHigh School Diploma -
Westover High School
Albany, GA06-1983
Master’s - Social Science with a concentration in Sociology
Troy University
Albany, GA12-2022
Bachelor of Science - Criminal Justice/Sociology Minor
Albany State University
Albany, GA12-2004
Bachelor of Science - Completed core curriculum requirements
Valdosta State University
Valdosta, GABachelor of Science - Human Biology
Mercer University
Macon, GASkills
- Worked for the City of Albany Building Inspection Department as an Administrative Assistant from 1992 until 1993
- Possess exceptional interpersonal skills
- Results-oriented leader
- Certified Forklift Operator
- Proficient in planning, implementation, training, monitoring, supervision, ordering, and troubleshooting
- Accustomed to positions of responsibility
- Detail oriented
- Strong listening skills
- Adept in Microsoft Word, Excel, PowerPoint, Internet Explorer, and Email
- Knowledgeable in managing details, prioritizing and completing projects on time
- Addiction therapy
- Individual counseling
- Treatment plans
- Cognitive behavior therapy
- Anger management
- Group therapy
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Relapse prevention
- Recovery strategies
- Suicide prevention
- Self-care promotion
- Substance abuse treatment
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Case documentation
- Decision-making
- Self motivation
- CPR/AED
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Motivational interviewing
- Interpersonal communication
- Cognitive behavioral therapy
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Records management
- Professional demeanor
- Problem-solving aptitude
- Group therapy facilitation
- Skilled in intake interviewing
- Case management
- Treatment Planning
- Analytical skills
- Substance abuse counseling
- Adept at treatment and discharge planning
- Social skills teacher
Accomplishments
I am currently a member of the Pi Gamma Mu, which is an International Honor Society in Social Sciences.
Timeline
Behavioral Health Counselor
Georgia Department of Corrections
12.2021 - Current
Care Plan Coordinator
ASPIRE BEHAVIORAL HEALTH
08.2020 - 12.2021
Probation Officer/Behavioral Health Counselor
GEORGIA DEPARTMENT OF CORRECTIONS (Probation Office)
05.2008 - 12.2014
Production/Press Operator
CELLO-FOIL PRODUCTS, INC.
07.1993 - 04.2008
Naval Petty Officer
UNITED STATES NAVY
06.1988 - 06.1996
Yeoman “A” School -
US NAVY
No Degree -
Darton College
High School Diploma -
Westover High School
Master’s - Social Science with a concentration in Sociology
Troy University
Bachelor of Science - Criminal Justice/Sociology Minor
Albany State University
Bachelor of Science - Completed core curriculum requirements
Valdosta State University
Bachelor of Science - Human Biology
Mercer University