Susan Southern
Canoga Park,CA
Summary
Seasoned professional with a robust background in transportation and customer service, notably at A Special Care Transportation, LLC. Excelled in route planning and vehicle maintenance, enhancing operational efficiency. Demonstrated exceptional communication and problem-solving skills, achieving high customer satisfaction. A reliable team player committed to safety and punctuality, with a proven track record of success.
Overview
32
32
years of professional experience
Work History
Dasher
DoorDash
Los Angeles, CA
06.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Developed and maintained professional relations between customer, store personnel, and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
Restaurant Team Member
Barbie-Q
Encino, CA
08.2020 - 05.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Driver/ Cashier
Ralph And Richie's Original Food Truck
Los Angeles, CA
02.2017 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during service to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Uber Partner
Uber
Cleveland, OH
09.2015 - 09.2016
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
Medical Transportation Driver/Business Owner
A Special Care Transportation,LLC
Cleveland, Ohio
12.2012 - 08.2015
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Participated in annual training to maintain Ohio commercial driver's license certification for medical transport.
- Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
- Earned and maintained necessary certifications.
School Van Driver/Operations Manager
Thomas Transportation
Cleveland, OH
01.1992 - 06.2010
- Completed accurate records of daily mileage logs, maintenance checks, and incident reports as required by the company.
- Provided valuable input for the company on optimizing transportation routes for increased efficiency and cost savings.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Adhered to traffic regulations while exhibiting defensive driving skills, ensuring students'' safety during commutes.
- Enforced disciplinary policies as outlined by the school administration while maintaining a respectful environment in the van.
- Collaborated with school administrators in updating transportation policies and procedures for enhanced safety and efficiency.
Education
No Degree - Special Education
Ohio State University
Columbus, OH05.1975
Skills
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
- Professional Appearance
- Efficient multitasking
- Cash handling proficiency
- Vehicle maintenance knowledge
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Problem-Solving
- Decision-Making
- Time Management
- Customer Communication
- Good Driving Record
- Dedicated Team Player
- Valid Driver's License
- GPS Navigation
- Excellent Communication
- Clean Driving Record
- Safe Driving
- Vehicle Maintenance
- Vehicle Inspection
- Mileage Tracking
- Route Planning
Timeline
Dasher
DoorDash
06.2023 - Current
Restaurant Team Member
Barbie-Q
08.2020 - 05.2023
Driver/ Cashier
Ralph And Richie's Original Food Truck
02.2017 - 03.2020
Uber Partner
Uber
09.2015 - 09.2016
Medical Transportation Driver/Business Owner
A Special Care Transportation,LLC
12.2012 - 08.2015
School Van Driver/Operations Manager
Thomas Transportation
01.1992 - 06.2010
No Degree - Special Education
Ohio State University