SUSAN STARRICK
StoCEDAR LAKEne Park,IN
Summary
Dynamic Registered Medical Assistant with proven expertise in patient care coordination and clinical documentation, honed at Rakesh Kansal, M.D. Excels in compassionate communication, enhancing patient-provider relationships, and streamlining patient flow. Demonstrated ability in insurance verification and leveraging medical terminology knowledge to improve patient outcomes. A reliable team player committed to excellence in healthcare.
Overview
29
29
years of professional experience
Work History
REGISTERED MEDICAL ASSIATANT
RAKESH KANSAL, M.D.
02.2003 - Current
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Registered Medical Assistant
HAKAM SAFADI, M.D.
01.1995 - 01.2003
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
Education
Associate of Applied Science - Medical Assisting
DAVENPORT UNIVERSITY
Merrillville, IN06.1994
Skills
- Clinical Documentation
- Patient Scheduling
- Insurance Verification
- Patient Care Coordination
- Compassionate
- Medical terminology knowledge
- Customer Service
- Reliable team player
- Appointment Setting
- Payment Collection
- Patient Flow Management
Timeline
REGISTERED MEDICAL ASSIATANT
RAKESH KANSAL, M.D.
02.2003 - Current
Registered Medical Assistant
HAKAM SAFADI, M.D.
01.1995 - 01.2003
Associate of Applied Science - Medical Assisting
DAVENPORT UNIVERSITY
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