Susan Stewart

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Verified collection orders and communicated discrepancies to nurses.
• Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
• Prepared and packaged specimens for courier transport.
• Processed client payments and collected appropriate billing information.
• Collected specimens for drug screens, paternity tests and alcohol tests.

Inpatient phlebotomist.

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Verified collection orders and communicated discrepancies to nurses.
• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Identified patients using proper procedures prior to specimen collection.

• Labeled blood vials with critical information like time of collection, date and patient name.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Prepared blood-collecting equipment to draw blood and safely store and transport samples.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
• Maintained fully-stocked phlebotomy cart, carrier and station.
• Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
• Managed departmental inventory and supply ordering.
• Administered continuous and 12-lead electrocardiogram monitoring.
• Built trust and minimized patient discomfort during phlebotomy procedures through walking them threw the procedures and reassuring them.
• Verified collection orders and communicated discrepancies to registration.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Courier Route picked up specimens and returned them to the hospital for testing.

• Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
• Operated carpet extractors while adhering to all corporate safety measures.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Responded to emergency cleaning requests to meet client expectations.
• Performed and documented routine inspection and maintenance activities to meet client expectations.

• Assisted customers by checking computer system to find merchandise at other locations, arranging for shipments and delivery.
• Supported managers with organizing store and showcasing new items in eye-catching displays.
• Increased customer service feedback scores by delivering outstanding service to customers daily.
• Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
• Increased store sales by cross-selling complementary items.
• Assisted in ringing up sales at registers and bagging merchandise.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Stocked, replenished and organized inventory, completing tasks.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Helped customers by answering questions and locating merchandise.
• Offered coupons and special deals to increase quantity of customer spending.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.

• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Welcomed customers, offering assistance to help find necessary store items.
• Trained new employees in cashiering procedures, offering assistance in resolving issues.
• Distributed new merchandise efficiently to different departments.
• Helped customer locate and select appropriate merchandise throughout store.
• Stayed up to date on current item discounts to support promotions.

• Processed invoice payments and recorded information in account database.
• Handled past due accounts, including collections and status reports.
• Managed all payments processing, invoicing and collections tasks.
• Executed account updates and noted account information in company data systems.
• Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
• Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
• Prepared monthly and year-end closing statements, financial documents and invoices.

• Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
• Oversaw check-in and check-out process of library books and materials at circulation desk.
• Answered patrons' questions and assisted in finding materials requested.
• Returned books to circulation by placing on proper shelves.
• Verified accurate recording of all lending transactions in library logs.
• Collected fines from customers for overdue books and resources.
• Cataloged new library resources and materials.

• Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
• Set pricing structures according to market analytics and emerging trends.
• Directed hiring and training of new department managers to drive organizational improvements.
• Secured long-term accounts, managing sales presentations to promote product and brand benefits.