Susan Sunderland
Vancouver,WA
Summary
My name is Susan but I go by my middle name, Abigail (Abby, Abz.) I am from Charleston, West Virginia and have come to Washington for a change of scene. I have ten years of experience in child care and four years in retail. My strength is building relationships with children, parents, and customers. I am very relatable and personable and will do my best to ensure everyone is happy and needs are met with a smile. I take my jobs seriously and am always punctual. My hobbies include studying Japanese, writing/reading books, reading comic books, and playing Dungeons and Dragons.
Overview
9
9
years of professional experience
Work History
Child Caregiver
Fort Hill Child Development Center
01.2019 - 12.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Encouraged children's emotional and social development.
Sales Associate
Build A Bear Workshop Inc
06.2016 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
South Charleston High School
South Charleston, WV05-2015
Certification in Child Development - Child Developemnt
Ben Franklin Career And Technical College
Dunbar, WV05-2015
Skills
- CPR training
- Cleaning and sanitizing
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship building
- Cash register operation
- Store opening and closing
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Child Caregiver
Fort Hill Child Development Center
01.2019 - 12.2024
Sales Associate
Build A Bear Workshop Inc
06.2016 - 03.2020
High School Diploma -
South Charleston High School
Certification in Child Development - Child Developemnt
Ben Franklin Career And Technical College
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