Susan Swanson
Woodstock,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Support Associate
Snap-On Tools
07.2007 - Current
- Provided best-in-class support to team members, closely monitoring activity to best meet needs.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Troubleshot and fixed [Type] process hang-ups to maintain swift flow of daily tasks.
- Maintained office calendar for all [Type] events, informing employees of changes or pertinent information quickly.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Massage Therapy
First Institute
Crystal Lake, IL12.2023
Associate of Arts - Sociology/Psychology
William Rainey Harper College
Palatine, IL05.1983
Skills
- Accounting and Bookkeeping
- User Experience
- Logistics Support Services
- Customer Satisfaction
- Problem Resolution
- Training Junior Team Members
Timeline
Administrative Support Associate
Snap-On Tools
07.2007 - Current
No Degree - Massage Therapy
First Institute
Associate of Arts - Sociology/Psychology
William Rainey Harper College
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