Susan Sweetman
Biggs,USA
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Managing Partner (Site Leader)
Tidal Wave Management LLC
Borger, TX
05.2025 - Current
- Oversee day-to-day operations
- Ensure top-tier customer service and facility standards
- Manage site budget, cash handling, deposits, and inventory
- Create schedules and manage staffing needs
- Train, mentor, and lead team members
- Order supplies and track usage
- Foster a culture of accountability and performance
- Recruit, hire, and train hourly associates
- Front-line HR duties, staff of 10-15 hourly associates
- Full responsibility for operational metrics
- Customer service
- Daily equipment maintenance/troubleshooting
- OSHA compliance requirements
General Manager
Take 5 Car Wash
Southport, NC
11.2023 - 04.2025
- Recruit, hire, and train hourly associates
- Front-line HR duties, staff of 5-8 hourly associates
- Full responsibility for operational metrics
- Customer service
- Daily equipment maintenance/troubleshooting
- OSHA compliance requirements
Assistant Manager
Lowe's Home Improvement
01.2019 - 06.2023
- Manage various departments within retail store
- PRO-DESK manager
- Inventory management
- Manage in-stock levels of construction materials
- Associate work schedules
- Professional customer development and team training
Assistant Store Manager
Tractor Supply Company
07.2016 - 01.2019
- Merchandising store to corporate plan-o-grams
- Key holder
- Volume sales to local ranch operators/owners
- Daily operations, including money management and bank deposits, cash reconciliation
- Equine/Bovine specialist
- Deliver on store metrics, manage staff up to 14 hourly associates
Owner/Operator
SuzieK Nails
08.2002 - 06.2016
- Self-employed as professional nail manicure and pedicure.
- Responsible for aspects of customer service, income & expense management
Insurance Sales Representative
Ingmire-Phillips Ins.
08.2006 - 07.2010
- Provide various types of insurance policies as per customer needs, life/auto/home.
- Maintain business files and records.
- Notary Public.
Education
Cosmotology -
Artistic Beauty College
Thornton, CO12.2002
A.A.S. - Business Administration
AIMS Community College
Fort Lupton, CO12.2000
Skills
- Workday and payroll management
- Sales support and administration
- Leadership and team management
- Remote access software expertise
- Banking and financial management
- Data entry and management
- Customer relationship management
- Negotiation and conflict resolution
- Microsoft Office proficiency
- Project planning and execution
- Inventory control and analysis
- Sales strategy development
- Quality assurance and metrics tracking
- Financial acumen and reporting
- Social media management and marketing
- Effective communication skills
- Talent acquisition and employee relations
- Operational efficiency and process improvement
- Inventory control
- Customer service
- OSHA compliance
- Employee reviews
- Staff training
- Sales coaching
- Multitasking
- Cross-functional team management
- Inventory management
- Data management
- Hiring and onboarding
- Operations oversight
- Reliability
- Payroll
- Revenue growth
- Forecasting
- Recruiting
- Profit maximization
- Cost reduction
- Operations management
- KPI tracking
- Conflict resolution
- Staff scheduling
- Time management
- Problem solving
- Effective communication
- Daily operational metrics
- Team leadership
- Strategic planning
- Cross-functional team leadership
- Staff development
Certification
- Driver's License
- First Aid Certification
- TABC Certification
- Food Safety Certification
- Food Handler Certification
- Certified Property Manager
- Certified Supply Chain Professional
- Certified Purchasing Manager
- ServSafe
- CPR Certification
- CPIM
- Certified Notary Public
- Real Estate License
- Forklift Certification
- Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Managing Partner (Site Leader)
Tidal Wave Management LLC
05.2025 - Current
General Manager
Take 5 Car Wash
11.2023 - 04.2025
Assistant Manager
Lowe's Home Improvement
01.2019 - 06.2023
Assistant Store Manager
Tractor Supply Company
07.2016 - 01.2019
Insurance Sales Representative
Ingmire-Phillips Ins.
08.2006 - 07.2010
Owner/Operator
SuzieK Nails
08.2002 - 06.2016
Cosmotology -
Artistic Beauty College
A.A.S. - Business Administration
AIMS Community College