Susan Tacker
Fort Bragg
Summary
Expertise in managing guest services and administrative operations with a focus on client satisfaction. Proficient in bookkeeping and financial management, ensuring accuracy in transactions and record-keeping. Experience as a business owner enhances the ability to identify customer needs and implement effective solutions.
Overview
34
34
years of professional experience
Work History
Guest Service Representative
North Cliff Hotel
Fort Bragg
03.2025 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Guest Service Representative
Holiday Inn Express
09.2022 - 02.2025
- Managed reservations and coordinated room assignments efficiently.
- Handled guest complaints with professionalism and empathy to ensure satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Processed payments and maintained accurate records of financial transactions.
- Oversaw operations in California
Owner/Operator
Tacker’s Treasures
Mount Shasta
01.2014 - 08.2018
- Mount Shasta, CA
- Recorded expenses and maintained receipts.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Oversaw marketing campaigns designed to promote services offered by the organization.
Innkeeper / Assistant Manager
Mount Shasta Ranch B&B
Mount Shasta
11.2004 - 05.2012
- Developed and implemented marketing strategies to attract visitors to the B&B.
- Managed guest reservations and check-ins at Mount Shasta Ranch B&B.
- Handled customer inquiries and resolved issues to ensure guest satisfaction.
- Provided excellent customer service by addressing complaints in a timely manner.
Assistant Manager
KOA CAMPGROUND
Mount Shasta
04.1999 - 10.2003
- Supervised daily campground operations and managed guest relations effectively.
- Coordinated staff schedules and ensured coverage for peak times.
- Maintained inventory of supplies and equipment for campground services.
Office Manager/Bookkeeper
Reddi Rooter Plumbing
Martinez
05.1994 - 01.1999
- Managed daily office operations for plumbing service team.
- Coordinated scheduling and dispatching of service technicians.
- Maintained customer records and handled billing inquiries efficiently.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Night Auditor
Super 8 Motel
Concord
03.1992 - 11.1994
- Executed nightly audits of financial transactions and reports, ensuring accuracy and compliance with company policies.
- Maintained financial records and balanced nightly cash reports to ensure integrity of financial data.
- Oversaw front desk operations during night shifts, providing exceptional service and support to guests.
- Processed guest check-ins and check-outs efficiently and accurately.
- Resolved guest inquiries and complaints promptly and professionally.
Education
Some College (No Degree) - Business
College of The Siskiyous
Weed, CASome College (No Degree) - Psychology
College of The Siskiyous
Weed, CASkills
- Guest Services
- Payment Collection
- Microsoft Office
- Record Keeping
- Telephone communication
- Vendor Management
- Computer skills
- Administration
- Front Desk
- Account Reconciliation
- Office management
- Communication skills
- Organizational skills
- Customer service
- Reservation Software
- Payment processing
- Account maintenance
- Data management
- Guest Billing Support
- Effective listening
- Service Promotion
- Guest Payment Processing
- Client Information Update
- Guest Feedback Management
- Reservation Data Management
- Multitasking capacity
Timeline
Guest Service Representative
North Cliff Hotel
03.2025 - Current
Guest Service Representative
Holiday Inn Express
09.2022 - 02.2025
Owner/Operator
Tacker’s Treasures
01.2014 - 08.2018
Innkeeper / Assistant Manager
Mount Shasta Ranch B&B
11.2004 - 05.2012
Assistant Manager
KOA CAMPGROUND
04.1999 - 10.2003
Office Manager/Bookkeeper
Reddi Rooter Plumbing
05.1994 - 01.1999
Night Auditor
Super 8 Motel
03.1992 - 11.1994
Some College (No Degree) - Business
College of The Siskiyous
Some College (No Degree) - Psychology
College of The Siskiyous