Susan Terrones
Santa Maria,Ca
Summary
Looking to join a professional organization with an upward potential and a team atmosphere.
Overview
9
9
years of professional experience
Work History
Driver Operator
Ride on Transportation
San Luis Obispo, California
11.2024 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Oreilly's Auto Parts
San Luis Obispo, Ca
01.2021 - Current
Micheal's Toyota of Bellevue
Bellevue, Wa
01.2020 - Current
- Started in Shipping and receiving Driving for commercial accounts and ended with Front counter Sales.
Mclendon Hardware
Kent, Wa
01.2017 - Current
- Working with customers ensures they get all the products to complete their home improvement projects.
- Always providing safety and ensuring bin tags are up on products throughout the store.
- Merchandize products on the shelf daily.
Pacific Regent
Bellvue, Wa
01.2017 - Current
- Working with the elderly Rehabilitation and early geriatrics.
- Ensuring the safety and activities of daily living are provided.
- Caring for the needs of all patients as needed daily.
- Vitals taken at the beginning of each shift.
Retail Sales Associate
OREILLYS AUTO PARTS
Santa Maria, California
07.2021 - 01.2025
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
Assistant Manager
Pizza Hut
Bellevue, Wa
01.2017 - 03.2022
- I drive for pizza hut, cook, clean, sort deliveries as they come out of the oven and make Pizza's.
- On weekends I am the opening manager on duty.
- I count cash and assure you all opening procedures will be fully done by 11 am when we open.
- Sort and stock daily.
- Assistant Manager oversaw ordering putting all freight away in a FIFO manner and responsible for 22 employees.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Automotive Parts Specialist
Michael's Toyota of Bellevue
Bellevue , Washington
01.2019 - 06.2021
- Organized storage areas to ensure efficient retrieval of products.
- Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
- Performed regular checks on stock levels to ensure availability of all parts.
- Developed relationships with key suppliers to secure competitive prices for stocked items.
- Provided technical advice on the selection, installation and maintenance of automotive parts.
- Processed returns, exchanges and refunds according to store policies.
- Ensured compliance with safety regulations in handling chemicals and hazardous materials related to automotive parts.
- Cross-referenced part numbers between different manufacturers' catalogs.
- Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
- Assessed customer needs and provided appropriate parts solutions.
- Resolved customer complaints related to defective or damaged goods in a timely manner.
- Provided excellent customer service while assisting customers at the counter or over the phone.
- Trained new staff members in operating procedures, stocking methods and other duties related to automotive parts specialists.
Education
Home Health Aide - Nursing
Cuesta College
San Luis Obispo, CA11-2000
Certified Nursing Assistant - Nursing
Cuesta College
San Luis Obispo, CA06-2000
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-1989
Skills
- Customer Service
- Forklift operator
- Stocking
- Sales
- Maintenance
- Inventory
- Maintaining Safety
- Aed Certified
- CPR Certified
- Safety
References
Upon Request
Timeline
Driver Operator
Ride on Transportation
11.2024 - Current
Retail Sales Associate
OREILLYS AUTO PARTS
07.2021 - 01.2025
Oreilly's Auto Parts
01.2021 - Current
Micheal's Toyota of Bellevue
01.2020 - Current
Automotive Parts Specialist
Michael's Toyota of Bellevue
01.2019 - 06.2021
Mclendon Hardware
01.2017 - Current
Pacific Regent
01.2017 - Current
Assistant Manager
Pizza Hut
01.2017 - 03.2022
Home Health Aide - Nursing
Cuesta College
Certified Nursing Assistant - Nursing
Cuesta College
High School Diploma -
Arroyo Grande High School